An illustrated A-to-Z guide to all things alien. Over 400 entries from more than 100 contributors cover everything from the incidents and witnesses involved to the concepts at stake and experts' personal position statements. Entries range from alien abductions, the Fantasy Prone hypothesis and JAL Flight no 1628, to the Lakenheath-Bentwaters Episode, mind control by aliens and Roswell. The contributors include: Isaac Asimov, Jerome Clark, Erich von Daniken, Peter Davenport, Hilary Evans, Timothy Good, Marvin Kottmeyer, Jenny Randles, Carl Sagan, Whitley Streiber and Jacques Vallee. There are over 300 images, eyewitness drawings and photographs.

Based on four empirical studies, Moritz Merkle examines the introduction of humanoid robots to the frontline service encounter in a customer-centric approach focusing on customer expectations and customer responses. The author identifies desirable robotic behavioral cues and shows that service robots meet great acceptance among customers. After service failures, customers are even more likely to forgive service robots than human employees. Further, he shows how crucial it is to manage customer expectations that depend on cultural dimensions and internal reference categories.

The World's most amazing Humanoid encounter cases. The bizarre, real, global reports of; UFO occupants - Ultraterrestrials, Extraterrestrials, Intraterrestrials, Robots & more. Mysterious beings - Bigfoot, Flying Humanoids, Lightbeings, Mermaids and even stranger exotic humanoids. Albert S. Rosales is the world's leading expert on humanoid encounter cases.

With contributions by a host of experts on all things alien, this compendium of UFOria is a comprehensive A-to-Z encyclopedia containing over 800 entries. 300 drawings & photos.

The World's most amazing Humanoid encounter cases. The bizarre, real, global reports of; UFO occupants - Ultraterrestrials, Extraterrestrials, Intraterrestrials, Robots and more. Mysterious beings - Bigfoot, Flying Humanoids, Lightbeings, Skinwalkers and even stranger exotic humanoids. Albert S. Rosales is the world's leading expert on humanoid encounter cases.

What happens to traditional conceptions of heritage in the era of fluid media spaces? Contemporary media allow digital environments to function as transnational classrooms, creating virtual spaces of debate for people with access to televised, cinematic and Internet ideas and networks. This book examines a range of popular cinematic interventions that are reshaping national and global heritage, across Europe, Asia, the Americas and Australasia.

David Seed examines how science fiction has emerged as a popular genre of literature in the 20th century, and discusses it in relation to themes such as science and technology, space, aliens, utopias, and gender. Looking at some of the most influential writers of the genre he also considers the wider social and political issues it raises.