This revised and updated edition continues to discuss in detail the methods and measures of planning, organizing, staffing, directing and controlling a hospital and its administration. The new edition highlights the usage of scientific techniques to improve the overall services of the hospital, its management, and hence, the patients. Three appendices namely—Is Section 304A of the Indian Penal Code applicable to Doctors?, Is it Essential to take the Consent of the Patient before Surgery? and Guidelines to Consumer Forums in case of Medical Negligence or Deficiency in Service—are given in the book. Primarily intended for the students pursuing Masters in Hospital Administration (MHA), diploma in Hospital Administration or Health Care Services, and undergraduate and postgraduate courses in Nursing, the book would be equally useful for hospital administration staff, nurses, and HRM professionals who are serving Medical industry. NEW TO THIS EDITION • Two new chapters, namely, Corporate Social Responsibility and An Introduction to Management have been added. • The latest National Health Policy 2017 announced by the Government of India has been briefly discussed. • NITI AAYOG has also been incorporated in this edition. WHAT THE REVIEWERS SAY 1. This book vividly covers the principles and objectives of management including the financial administration of a hospital. It is essential ... for the hospital administrators and students of hospital management. —Swaraj Halder, Hony. Editor, Journal of Indian Medical Association, Kolkata 2. Overall, the book is educative, relevant and is very well written. It would serve as a reference book for all hospital administrators. —Professor Veena Choudhary, Director, G.B. Pant Hospital, New Delhi (Excerpt from Book Review in JIMSA, January–March 2010) 3. Keeping in view the highly educated and skilled clinicians, this book on Hospital Administration and Human Resource Management is recommended to students of MBA, MD, and PGD (Hospital and Healthcare Management). Authors have included chapters on MBO and Human Relations and Team Work which are very critical for harmonious working and aligning of goals of employees with that of the organization. —Academy of Hospital Administration

This book introduces human resources to practitioners and students in all disciplines related to health care and health service. It covers important topics such as recruitment, training, termination, legal issues, labor unions, and more. Each chapter is introduced by a case study related to the material that follows and is resolved at the conclusion of each chapter along with expert commentary and practical suggestions that can be used in the real world. Many examples and a number of sample forms and documents are included. This edition has been re-organized to reflect a better chapter flow and organization, and offers: all data updated throughout; a new section on health care legislation; a new section in each chapter, "Customer Service Box", that emphasizes the importance of customer service in the context of the material presented in the chapter; and completely revised instructor ancillary material. --

McConnell provides a resource for healthcare department managers who must relate to and work with their HR departments and manage their personnel. He explores strategies to gain the most value out of an organization's HR department.

Written for practitioners and students in health-related disciplines, this practical hands-on guide to human resources, covers such topics as recruitment, compensation and benefits, training, termination, legal issues, labor unions, and more. Each chapter is introduced by a case study related to the material that follows. The case study is resolved by the end of each chapter and includes expert commentary and practical suggestions that can be used in the real world. Chapters also feature learning objectives, questions for review and discussion, key terms, and spotlight on customer service. Numerous examples, sample forms and documents are also included. The Third Edition includes new employment related legislation and case law, including the Health Insurance Portability and Accountability Act (HIPAA), a new chapter on the impact and effect of social media, more in depth and updated treatment of privacy and sexual harassment, expanded discussion of succession planning, and much more.

Strategic management of HR in health care is important in delivering high-quality patient care. This volume of Advances in Health Care Management which focuses on Human Resource Management aims to explore the strategic role that HRM can play in delivering high quality and affordable health care.