Every year, home health aides must satisfy 12 hours of in-service training. With today's irregular, part-time schedules, making sure they complete their required in-services can be a never-ending chore. Now you can satisfy Medicare's annual 12-hour aide in-service requirement without bringing your staff into the office for training. Home Health Aide On-the-Go In-service provides authoritative, comprehensive, yet easy-to-understand training for self-study or the classroom. As aides need training, simply copy the pages from each lesson as needed. The training is flexible, so aides can learn at their own pace at a time that is convenient for them. Even if they miss your regular in-services they can still get the training they need. Each lesson provides one hour of study on a homecare-specific topic. This 12-lesson volume fulfills one year of Medicare's annual requirement of 12 in-service hours. Each lesson includes: A clearly written fact sheet about a timely, homecare-specific topic A 10-question post-test to measure understanding of the subject matter An answer sheet with a place for the instructor's comments and signature An illustrative, homecare-specific case study Suggested supplemental learning activities An attendance log and certificate of completion A convenient storage binder is included with your purchase Volume 11 topics*: Communication Strategies Difficult Patients Diet and Nutrition Medication Management Arthritis Patient Rights MRSA Strokes and Seizures Bariatric Patients Vital Signs and Documentation Amputee Care Ventilator Care

Home health aides may occasionally be required to call 911 so that emergency assistance can be obtained. Calling 911 can be stressful and overwhelming. Even though 911 operators are trained to guide callers in relaying necessary information, being prepared ahead of time can make the call go smoothly and effectively. This in-service provides general information related to calling 911, including emergencies that warrant a 911 call, how to make a 911 call, what to say to the 911 operator, and how to best support the victim during and after the call. LESSON OBJECTIVES After completion of this program, the home health aide will be able to: Distinguish between the two types of 911 service Describe seven steps for responding to an emergency Identify eight guidelines for effectively calling 911 in an emergency situation Discuss the home health aide's role after calling 911 and when emergency medical services (EMS) personnel arrive Contents of this lesson: A clearly written fact sheet A 10-question post-test to measure understanding of the subject matter An answer sheet with a place for the instructor's comments and signature An illustrative, homecare-specific case study Suggested supplemental learning activities An attendance log and certificate of completion

"Nurses play a vital role in improving the safety and quality of patient car -- not only in the hospital or ambulatory treatment facility, but also of community-based care and the care performed by family members. Nurses need know what proven techniques and interventions they can use to enhance patient outcomes. To address this need, the Agency for Healthcare Research and Quality (AHRQ), with additional funding from the Robert Wood Johnson Foundation, has prepared this comprehensive, 1,400-page, handbook for nurses on patient safety and quality -- Patient Safety and Quality: An Evidence-Based Handbook for Nurses. (AHRQ Publication No. 08-0043)." - online AHRQ blurb, http://www.ahrq.gov/qual/nurseshdbk/

Family caregiving affects millions of Americans every day, in all walks of life. At least 17.7 million individuals in the United States are caregivers of an older adult with a health or functional limitation. The nation's family caregivers provide the lion's share of long-term care for our older adult population. They are also central to older adults' access to and receipt of health care and community-based social services. Yet the need to recognize and support caregivers is among the least appreciated challenges facing the aging U.S. population. Families Caring for an Aging America examines the prevalence and nature of family caregiving of older adults and the available evidence on the effectiveness of programs, supports, and other interventions designed to support family caregivers. This report also assesses and recommends policies to address the needs of family caregivers and to minimize the barriers that they encounter in trying to meet the needs of older adults.

A handy guide to tackling difficult patient and professional interactions with confidence and compassion In this age of increasing reliance on technology, it is essential that the fundamentals of compassion and good communication—the art of patient care—remain at the heart of health care. This clear, concise guide to professional communication strategies helps nurses and other health care clinicians to build effective patient relationships and navigate a wide variety of difficult patient and professional interactions. Written by a practicing psychotherapist who has devoted nearly 30 years of study to clinician—patient relationships, the book tackles such complex issues as dealing with demanding patients, maintaining professional boundaries, overcoming biases and stereotypes, managing clinician emotions, communicating bad news, challenging a colleague’s clinical opinion, and other common scenarios. The book guides the reader through a conceptual framework for building effective relationships that is based on the principles of mindfulness. These principles are embedded in discussions of the fundamental elements of interpersonal effectiveness, such as hope, empathy, and listening. Chapters apply mindfulness principles to specific challenging situations with concrete examples that describe effective clinical behaviors as well as situations depicting pitfalls that may impede compassionate care. From a focus on everyday manners in difficult situations to beneficial approaches with challenging populations, the guide helps health care professionals confidently resolve common problems. Brief, to-the-point chapters help clinicians channel their clinical knowledge and good intentions into caring behaviors that allow the patient to more fully experience empathy and compassion. With the guiding theme of “using words as precision instruments,” this is a resource that will be referred to again and again. Key Features: • Helps health care professionals and nurses communicate effectively in challenging clinical and professional situations • Uses the principles of mindfulness to build satisfying relationships and resolve problems • Addresses such difficult issues as demanding patients, maintaining boundaries, overcoming biases, managing clinician emotions, and much more • Provides special tips for communicating with family members and caregivers • Authored by a practicing psychotherapist specializing in clinician—patient relationships for nearly 30 years