Presenting well-known tools and techniques, the Home Builder's Guide to Continuous Improvement provides important insights and necessary information to reduce cycle time duration and variation in order to improve quality and customer satisfaction and to minimize costs and accidents. Each chapter offers examples based on the authors' personal experi

This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites. The book presents a practical tool kit of ideas, examples, and applications.

A Practical Guide to Post-Occupancy Evaluation offers high-level pragmatic guidance and case study examples on how to conduct a Post-Occupancy Evaluation (POE) to determine whether a workplace project is successful and uncover the lessons learned for future projects. For designers, POEs provide essential predesign feedback, informing the design brief to determine occupant requirements and help focus expenditure. For those in charge of a building or buildings, POE offers proactive building management and can also be used as part of the change management programme in larger projects, informing the occupants of progress. The practical guidance offered in this book will help the workplace industry understand if a design meets the requirements of an occupier and measure the success of and value offered by a workplace project. This book will be of interest to professionals in the workplace industry responsible for delivering and evaluating capital projects as well as those studying interior design, architecture, surveying, facilities management and building services engineering.

“I’ve done complicated. It’s complicated.” Residential and commercial buildings account for 17% of Canada’s greenhouse gas emissions. In the United States, that figure is roughly 29%. Net Zero homes, which produce at least as much energy as they consume, will play a key role in the current global climate crisis by drastically reducing energy consumption in the housing sector. Doug Tarry is a leading international authority on Net Zero homes. His company, Doug Tarry Homes Limited, has certified more Net Zero / Net Zero Ready homes (over 500 and counting) than any other builder in Canada. The title of Doug’s book, “From Bleeding Edge to Leading Edge: A Builders Guide to Net Zero Homes”, refers to his complicated and sometimes painful journey to Net Zero. Throughout the book, Doug offers his first-hand experience on what has worked and what hasn’t in building Net Zero homes, along with expert advice from some of the industry’s leading builders, building scientists and energy consultants. Much has been written about the technical details of building high-performance homes – the “what”. This book goes further and deals with the “why” and the “how”, discussing topics such as holistic design, embodied carbon, the Four Principals of Modern Design, the 100-year home, and climate resiliency. Written in plain language and infused with humor and storytelling, this book is a must-read for builders, renovators, architects, municipal officials, industry stakeholders and home buyers - anyone interested in the future of home building. It will help builders and their teams get to Net Zero in less time, with far less cost and pain.

Designed for department directors, physician chiefs, product and service line managers, improvement team leaders and facilitators, administrators, and trainers, this book is a practical guide to managing for continuous improvement in clinical and service processes. Part I lays out the concept of continuous quality improvement, the customer-driven management model and an exploration of the manager's role in quality improvement. Part II explores customer-driven management and process improvement--two models that build data-driven self-correction into daily management routines. Part III presents an in-depth discussion of the most useful and user-friendly tools of process improvement--tools that make processes, root causes of problems, decisions and plans visible and therefore easy discuss and reengineer. Part IV addresses typical concerns managers identify in their pursuit of quality improvement.