Esta publicación tiene como objetivo facilitar la comprensión de la norma ISO 9001:2015. La guía se ha elaborado manteniendo la secuencia de los apartados de la norma, cuyo contenido se reproduce íntegramente. Cada requisito es explicado de una manera sencilla y práctica, incluyendo numerosos ejemplos que intentan mostrar situaciones basadas en la realidad de las organizaciones.

To advance education about ICT standardization, comprehensive and up-to-date teaching materials must be available. With the support of the European Commission, ETSI has developed this textbook to facilitate education on ICT standardization, and to raise the knowledge level of ICT standardization-related topics among lecturers and students in higher education, in particular in the fields of engineering, business administration and law. Readers of this book are not required to have any previous knowledge about standardization. They are introduced firstly to the key concepts of standards and standardization, different elements of the ecosystem and how they interact, as well as the procedures required for the production of standardization documents. Then, readers are taken to the next level by addressing aspects related to standardization such as innovation, strategy, business, and economics. This textbook is an attempt to make ICT standardization accessible and understandable to students. It covers the essentials that are required to get a good overview of the field. The book is organized in chapters that are self-contained, although it would be advantageous to read the book from cover to cover. Each chapter begins with a list of learning objectives and key messages. The text is enriched with examples and case studies from real standardization practice to illustrate the key theoretical concepts. Each chapter also includes a quiz to be used as a self-assessment learning activity. Furthermore, each book chapter includes a glossary and lists of abbreviations and references. Alongside the textbook, we have produced a set of slides that are intended to serve as complementary teaching materials in face-to-face teaching sessions. For all interested parties there is also an electronic version of the textbook as well as the accompanying slides that can be downloaded for free from the ETSI website (www.etsi.org/standardization-education).

Las pequeñas empresas son el negocio más grande del mundo. Más del 95 % de emprendimientos en el mundo son pequeños y medianos y muchos países tienen en la mira a las pequeñas y medianas empresas (Pymes) para impulsar el crecimiento económico y el empleo. Por lo tanto, las Normas Internacionales deben ayudar a las Pymes tal y como lo hace con las empresas globales, el gobierno y la sociedad en general. En especial, las Pymes deberían poder participar de las ganancias en eficiencia y eficacia que ofrece la norma ISO 9001. Esta norma, que establece los requisitos para sistemas de gestión de la calidad, está entre las más conocidas e implementadas de la ISO. Se emplea en cerca de 183 países por organizaciones grandes y pequeñas, en los sectores público y privado, por fabricantes y proveedores de servicios, en todos los sectores de actividades.

In this total update of his classic, quality guru Philip Crosby revisits and ultimately reaffirms the thinking he introduced in the tradition-shattering Quality Is Free, which has sold nearly 1.7 million copies and has been translated into dozens of languages. Quality Is Still Free offers readers the opportunity to adopt Crosby's penetrating insights for their own enormous benefit. Illustrations.

This volume constitutes refereed proceedings of the Third International Conference on Smart Applications and Data Analysis, SADASC 2020, held in Marrakesh, Morocco. Due to the COVID-19 pandemic the conference has been postponed to June 2020. The 24 full papers and 3 short papers presented were thoroughly reviewed and selected from 44 submissions. The papers are organized according to the following topics: ontologies and meta modeling; cyber physical systems and block-chains; recommender systems; machine learning based applications; combinatorial optimization; simulations and deep learning.

This book presents the advancements made in applied metrology in the field of Urban Drainage and Storm water Management over the past two decades in scientific research as well as in practical applications. Given the broadness of this subject (measuring principles, uncertainty in data, data validation, data storage and communication, design, maintenance and management of monitoring networks, technical details of sensor technology), the focus is on water quantity and a sound metrological basis. The book offers common ground for academics and practitioners when setting up monitoring projects in urban drainage and storm water management. This will enable an easier exchange of results so as to allow for a faster scientific progress in the field. A second, but equally important goal, is to allow practitioners access to scientific developments and gained experience when it comes to monitoring urban drainage and storm water systems. In-depth descriptions of international case studies covering all aspects discussed in the book are presented, along with self-training exercises and codes available for readers on a companion website.