‘If both banks grew at the rate they have achieved in the past four years, ICICI Bank will overtake State Bank in four years in terms of deposits’—Business World, July 2007 ‘Even a casual glance at SBI . . . reveals a bank fuelled by growth . . . SBI has swamped almost every segment of industry it has stepped into’—Business India, August 2009 This is the story of the carefully planned resurgence of the State Bank of India (SBI) from a laid-back incumbent under threat from private players to a customer-oriented competitive organization that has outperformed rivals despite several constraints. The leadership at SBI succeeded in reshaping perspectives and profitability at the bank, which employs a staggering 200,000 people, notwithstanding salary restrictions and regulatory bottlenecks. While the primary thrust was on changing employee attitude towards their own organization and, of course, its customers, the transformation exercise was broadbased, encompassing fundamental changes in technology, processes and business-mix alike. In about three years beginning 2006, SBI not only defended its own lair against the siege of younger, leaner, meaner rivals, but actually took the battle to the attackers’ domains. SBI’s size and setting make the story an inspiring example to other organizations, particularly in the public sector. Written in a fluid and engaging style, and backed by facts, figures, analysis and anecdotes, the book challenges several stereotypes and dogmas common in today’s management circles.

This is the story of the carefully planned resurgence of the State Bank of India (SBI) from a laid-back incumbent under threat from private players to a customer-oriented competitive organization that has outperformed rivals despite several constraints. The leadership at SBI succeeded in reshaping perspectives and profitability at the bank, which employs a staggering 200,000 people, not withstanding salary restrictions and regulatory bottlenecks. While the primary thrust was on changing employee attitude towards their own organization and, of course, its customers, the transformation exercise was broad-based encompassing fundamental changes in technology, processes and business-mix alike. In about three years beginning 2006, SBI not only defended its own lair against the siege of younger, leaner, meaner rivals but actually took the battle to the attacker’ domains. SBI’s size and setting make the story an inspiring example to other organizations, particularly in the public sector. Written in a fluid and engaging style, and backed by facts, figures, analysis and anecdotes, the book challenges several stereotypes and dogmas common in today’s management circles.

THE #1 NEW YORK TIMES BESTSELLER! From superstar entertainer John Cena comes a new picture-book series all about perseverance and believing in yourself, featuring a little monster truck named Elbow Grease! Meet Elbow Grease, a little monster truck with a big problem! He's smaller than his four brothers, but wants to prove that he has the guts and the grit to do big things. He decides that entering the Demolition Derby is the perfect way to show everyone that what he lacks in horsepower he makes up for in gumption. From multi-talented mega celebrity John Cena comes this exciting story about the importance of believing in yourself and never giving up. Full of high-octane illustrations and a new character kids will cheer for, this fun and fast-paced book proves that a little Elbow Grease . . . can go a long way!! As Featured On: The Today Show Entertainment Tonight The Daily Show with Trevor Noah The Tonight Show with Jimmy Fallon

Micheline Helsing is a tetrachromat -- a girl who sees the auras of the undead in a prismatic spectrum. As one of the last descendants of the Van Helsing lineage, she has trained since childhood to destroy monsters both corporeal and spiritual: the corporeal undead go down by the bullet, the spiritual undead by the lens. With an analog SLR camera as her best weapon, Micheline exorcises ghosts by capturing their spiritual energy on film. She's aided by her crew: Oliver, a techno-whiz and the boy who developed her camera's technology; Jude, who can predict death; and Ryder, the boy Micheline has known and loved forever. When a routine ghost hunt goes awry, Micheline and the boys are infected with a curse known as a soulchain. As the ghostly chains spread through their bodies, Micheline learns that if she doesn't exorcise her entity in seven days or less, she and her friends will die. Now pursued as a renegade agent by her monster-hunting father, Leonard Helsing, she must track and destroy an entity more powerful than anything she's faced before . . . or die trying. Lock, stock, and lens, she's in for one hell of a week.

With imaginative lushness and narrative elan, Mehta provides a novel that combines Indian storytelling with thoroughly modern perceptions into the nature of love--love both carnal and sublime, treacherous and redeeming. "Conveys a world that is spiritual, foreign, and entirely accessible."--Vanity Fair. Reading tour.

A young girl learns bittersweet life lessons on the family farm after her sister gets polio, in this poignant and funny novel set in the heartland in the 1940s. Pixie's defenses are up, and it's no wonder. She's been uprooted, the chickens seem to have it in for her, and now her beloved sister, Charlotte, has been stricken with polio and whisked away into quarantine. So it's not surprising Pixie lashes out. But her habit of making snap judgements--and giving her classmates nicknames like "Rotten Ricky" and "Big-Mouth Berta"--hasn't won her any friends. At least life on the farm is getting better with the delivery of its newest resident--a runt baby lamb. Raising Buster takes patience and understanding--and this slowing down helps Pixie put things in better perspective. So too does paying attention to her neighbors, and finding that with the war on she's not the only one missing someone. As Pixie pushes past her own pain to become a bigger person, she's finally able to make friends; and to laugh about the fact that it is in places where she least expected it. "Pixie is full of heart! A laugh-out-loud book that also wades into poignant life lessons. A must read!"--Lynda Mullaly Hunt, author of Fish in a Tree "Pixie has bad luck--and is bad luck if you ask her. But she also has grit and gumption, so when her bad luck doesn't let go, she opens her eyes and her heart wider. Her world changes when she changes how she looks at her world. I loved Pixie and her story--a story filled with humor, hope, and everyday heroes."--Lynn Plourde, author of Maxi's Secrets

We are experts at hiding from each other. We withhold the truth, pretend we're okay, and perform at great personal cost. In fact, many of us are so good at lying to others about how we're "just fine, thank you" that we don't even realize anymore that we're lying to ourselves. We're missing the opportunity to offer our true selves to the world around us, to say what needs to be said and do what needs to be done, and to live with grace and gumption. If you're tired of smiling on the outside while you are broken and battered on the inside, Ashley Abercrombie has a message for you--it's okay to tell the truth about yourself and what you've been through. In being brutally honest about her own struggle to overcome addiction, rape, abortion, perfectionism, and dysfunctional relationships, she helps you break the silence on your own pain and shame in order to find healing, encouragement, and ultimately acceptance. You'll learn to listen to your gut, courageously own your story (no matter how messy), and release those around you to do the same.