Monograph comprising case studies of arbitration of grievances in the USA - includes brief guidelines for management.

Managerial guide to arbitration jurisprudence of grievances in the USA - covers dismissal and discipline, seniority, leave of absence, promotion, paid leave, wage payment systems and hours of work, subcontracting, compulsory retirement, trade union rights, checkoff, etc.

This guide clarifies the concept of grievance redress mechanisms and presents the rationale for their implementation. It shows how grievance redress should be built into projects' policy and institutional frameworks as well as planning models. It also describes the key elements of grievance redress mechanisms and provides step-by-step guidelines for designing and implementing these mechanisms. Annexes to the guide offer practical tools, samples of monitoring charts and forms, flow charts, terms of reference, an input on capacity building for grievance redress, and other materials needed for the design and implementation of a grievance mechanism. The guide evolved through experiences accumulated in the Southern Transport Development Project in Sri Lanka.