Grass Roots Medicine describes the emergence of free health clinics in the late 1960s and early 1970s and examines the important transformations that have occurred since the mid-1980s. The book is based on more than 100 interviews with key individuals in the free health clinic movement and shares their comments with readers.

Books about injury prevention tend to explain only the principles and leave it to the practitioner to apply them in the course of their everyday interactions. Thus there is a large gap, between "what works in principle" and "how to make it work in practice". The purpose of this book is to translate the principles of injury prevention to the specific circumstances that community workers face. The GRIP Guide contains eight modules. The first module gives an overview of the principles of injury prevention and safety promotion. Modules two through six describe how to address the five categories / types of injuries (burns, falls, drowning, transport injuries, poisoning). Module seven provides a generic approach that covers other unintentional injuries and module eight deals with the response to intentional injuries (violence). This guide takes the form of a series of exercises that reader can use when working with community members to promote community participation and intersectoral collaboration as a means of achieving a safe environment.

Research confirms that it is six times more costly to attract anew customer than it is to retain an existing one. Creating a culture of service excellence requires planning,preparation, and persistence. Customer Service in HealthCare is designed to provide readers with the fundamentalinformation and skills to start or strengthen a customer serviceinitiative within a health care organization. This bookconcentrates on action as opposed to theory. It offers a practical,step-by-step process for creating a culture shift toward customerservice excellence at all levels of an organization, and presentsthe essentials to improving performance that will bring theindividuals closer to the mission, values, and standards. Chapters focus on: Tools for establishing and measuring customer service teamgoals Creating customer service standards unique to yourorganization Tips on training sessions Strategies for maintaining top-of-mind awareness of customerservice among employees Customer service techniques for physicians and nurses An overview of customer service as an essential component ofbusiness development and marketing

In 1948, the Constitution of the World Health Organization declared, “Health is a state of complete physical, mental and social well-being and not merely the absence of disease or infirmity.” Yet this idea was not predominant in the United States immediately after World War II, especially when it came to women’s reproductive health. Both legal and medical institutions—and the male legislators and physicians who populated those institutions—reinforced women’s second class social status and restricted their ability to make their own choices about reproductive health care. In More Than Medicine, Jennifer Nelson reveals how feminists of the ‘60s and ‘70s applied the lessons of the new left and civil rights movements to generate a women’s health movement. The new movement shifted from the struggle to revolutionize health care to the focus of ending sex discrimination and gender stereotypes perpetuated in mainstream medical contexts. Moving from the campaign for legal abortion to the creation of community clinics and feminist health centers, Nelson illustrates how these activists revolutionized health care by associating it with the changing social landscape in which women had power to control their own life choices. More Than Medicine poignantly reveals how social justice activists in the United States gradually transformed the meaning of health care, pairing traditional notions of medicine with less conventional ideas of “healthy” social and political environments.

Health is political. It entails fierce battles over the allocation of resources, arguments over the imposition of regulations, and the mediation of dueling public sentiments—all conflicts that are often narrated from a national, top-down view. In All Health Politics Is Local, Merlin Chowkwanyun shifts our focus, taking us to four very different places—New York City, Los Angeles, Cleveland, and Central Appalachia—to experience a national story through a regional lens. He shows how racial uprisings in the 1960s catalyzed the creation of new medical infrastructure for those long denied it, what local authorities did to curb air pollution so toxic that it made residents choke and cry, how community health activists and bureaucrats fought over who'd control facilities long run by insular elites, and what a national coal boom did to community ecology and health. All Health Politics Is Local shatters the notion of a single national health agenda. Health is and has always been political, shaped both by formal policy at the highest levels and by grassroots community battles far below.

From the authors of Manifesta, an activism handbook that illustrates how to truly make the personal political. Grassroots is an activism handbook for social justice. Aimed at everyone from students to professionals, stay-at-home moms to artists, Grassroots answers the perennial question: What can I do? Whether you are concerned about the environment, human rights violations in Tibet, campus sexual assault policies, sweatshop labor, gay marriage, or the ongoing repercussions from 9-11, Jennifer Baumgardner and Amy Richards believe that we all have something to offer in the fight against injustice. Based on the authors' own experiences, and the stories of both the large number of activists they work with as well as the countless everyday people they have encountered over the years, Grassroots encourages people to move beyond the "generic three" (check writing, calling congresspeople, and volunteering) and make a difference with clear guidelines and models for activism. The authors draw heavily on individual stories as examples, inspiring readers to recognize the tools right in front of them--be it the office copier or the family living room--in order to make change. Activism is accessible to all, and Grassroots shows how anyone, no matter how much or little time they have to offer, can create a world that more clearly reflects their values.