This book is about customer relationship management, just not in the typical sense. Let's be honest. The people responsible for maintaining customer relationships in your company don't get along. Sales and service don't share the same goals; they don't coordinate work; they barely communicate. Is it any wonder customers come and go as if they're moving through a revolving door? The authors describe in practical, real world terms how to integrate (literally) a company's sales efforts with its service delivery. When sales and service work together to develop and maintain healthy relationships with customers, the company achieves greater profitability by improving customer acquisition, and building customer loyalty with a purpose: to generate repeat, recurring and referral sales.

The phenomenon of relationships and bonds struck up between prisoners and outsiders - by one of the UK's leading women writers on criminal justice and with a Foreword by one of the UK's leading 'agony aunts'.

Solving murders, kissing criminology professors, and just the right amount of alligators combine in Swamp Princess, the cozy mystery + romance follow up to Gator Queen. Maggie Andrews is swamped—literally—as she tries to balance running her family's gator trapping business, "defining the relationship" with tattooed professor Jack Bianchi, and helping her twin sister Vera with her bookstore. When she's invited to speak at a conference about the dangers hunting for cryptids in gator-infested waters, she assumes it's a joke she doesn't have time for. But it's all too real; hundreds of Bigfoot fans are sure that their monster has migrated to the swamps of Florida. Against her better judgement, Maggie agrees to lead a group of them on a small expedition. And it's going well—until a cryptozoology influencer ends up dead. With her twin sister Vera dating the town's only homicide detective (and Maggie's own sparks still flying with criminology professor Jack), she has an in on solving murders. But navigating conspiracy theories, petty jealousies, and Bigfoot sightings make the investigation even more complicated than last time. Plus, she's gotta figure out - is Jack just along for the crime-solving ride and a summer fling, or are they playing for keeps?

Successful psychic medium Jeffrey Wands invites you to embark on a wondrous journey of discovery and harness the power within. Jeffrey believes that each of us is a giant treasure chest waiting to be filled with the gifts that we’ve been given, but most of us have not summoned the courage to open ourselves up to discover our personal treasures. When you are brave enough, you can change your mind and change your life. Here, Jeffrey breaks the process down into six simple, easy-to-follow keys: Key #1: Evaluate Yourself Key #2: Gather Your Soul Mates Key #3: Make Sure Your Home Is Your Castle Key #4: Bring More Prosperity into Your Life Key #5: Seek More Spiritual Strength Key #6: Maintain Your Emotional and Physical Health These six keys will allow you to dig deep inside, to look at every aspect of your life, and to achieve your greatest potential.

The writing of good autobiography requires an encounter with oneself that can involve the need to wrestle with potent elements from one's past. This work on 20th-century Welsh autobiography in English traces the psychological influences which have shaped the consciousness and world views of seven authors, all by birth, or by adoption, Welsh.

This book contains an invaluable secret-a process that leads to deeper healing than most people have ever experienced or dreamed possible. Healing the Heart & Soul offers the essential ingredients for personal, life transformation, as well as providing a deeper understanding as to why some people don't seem to heal. It also covers the roles of forgiveness, mirroring, and miracles in relation to healing. Then it shares the specific technique of the five-step, Soul-Level Healing Process that will, in nearly every case, uncover the "real" cause (or causes) hidden behind any particular challenge or problem (physical, emotional, mental, financial, and even within relationships), thus making room for true transformation and healing. Soul-Level Healing can be defined as "a two-part process of Emptying one's cup of faulty belief systems AND Refilling this cup with new, healthy, and loving belief systems."