The second edition of Housekeeping Management is written from a management perspective of the executive housekeeper in the lodging industry. The overarching concept of the text spotlights three major areas of expertise required for the success of lodging professionals: management of resources, administration of assets, and knowledge of technical operations. The text explores the role of the housekeeping department in hotel/lodging operations, and focuses mainly on the effective communication between the housekeeping, front office, and engineering and maintenance staff. This edition will have the same focus on the management- and administration-based philosophy from the 1st Edition, but with a stronger focus on the engineering aspects of housekeeping. The book also incorporates new concepts of energy conservation and risk management to address the latest sustainability and security trends in the industry, as well as updated information on guestroom technology.

Managing When No One Wants to Work: Leadership Lessons from an Executive Housekeeper is a management expose that reveals the truth: "You can either serve your staff, or you can serve yourself - you can't do both."Some managers would rather bury their head in the sand, hide in their office, avoid conflict and let their staff fend for themselves - These are self-serving manager and they are rarely effective. Ralph Peterson has been hiring, promoting and training managers in one of the toughest management fields there is: Housekeeping. "Housekeeping is not like other industries," he tells perspective managers. "No one wants to be a housekeeper¿"

Now in its fifth edition, Professional Management of Housekeeping Operations is the essential practical introduction to the field, a complete course ranging from key principles of management to budgeting, from staff scheduling to cleaning. With expanded attention to leadership and training, budgeting and cost control, and the increasingly vital responsibility for environmentally safe cleaning, the latest edition of this industry standard also includes new case studies that help readers grasp concepts in a real-world setting. Instructor's Manual, Test Bank in both Word and Respondus formats, Photographs from the text, and PowerPoint Slides are available for download at www.wiley.com/college