A new generation of speech-driven personal computer systems promises to transform the business use of Information Technology. This is not merely a matter of discarding the keyboard, but of rethinking business processes to take advantage of the increased productivity that speech-driven systems can bring. Malcolm McPherson is one of the pioneers of this fast-moving field, and has been personally involved in the development of systems that have met business needs across many industrial sectors.

Recent and well-publicised disasters have highlighted the fact that organisations of all kinds - from healthcare to aerospace - are critically dependent on Information Technology systems. The prevention of catastrophic I.T. failure is now an essential part of management. In this thought-provoking guide for executives and managers Richard Ennals argues that the critical factor is not technology, but people and communication.