As organizations navigate the complexities of modern information systems management (ISM), they face many challenges. Rapid technological advancements, changing workplace structures, and mainstreaming remote work have underscored the need for clear roles, responsibilities, and methods for interaction within ISM groups and with external stakeholders. This lack of clarity can lead to inefficiencies, inconsistencies, and even breakdowns in communication, hindering the organization's ability to manage its information systems effectively. Essential Information Systems Service Management serves as a comprehensive solution to the challenges of modern ISM. It uniquely compiles critical roles, responsibilities, workflows, processes, functions, and methods for successfully managing contemporary information systems. By providing a clear roadmap, this book empowers practitioners and students to navigate the evolving professional landscape confidently and competently, ensuring they can contribute effectively to their organizations.

Appropriate for both undergraduate and MBA students, this textbook examines the role of information systems in business and management. The authors describe the organizational and technical foundations of information systems, decision support systems, and the process of redesigning an organization. The fifth edition is reorganized to focus on the use of the internet to digitally enable business processes. Annotation copyrighted by Book News, Inc., Portland, OR

This comprehensive compendium is about managing information systems and focuses on relationships between information, information systems, people and business. The impacts, roles, risks, challenges as well as emerging trends of information systems are an important element of the book.Essential and critical information systems management skills including using information systems for competitive advantages, planning and evaluating information systems, developing and implementing information systems, and managing information systems operation form a critical part of this unique reference text.Current topics like digital platforms, agile organization, DevOPs, blockchain, 5G, data center and quantum computing prove indispensable for readers who want to stay in the forefront of today's complex information systems.

Increasingly, information technology governance is being considered an integral part of corporate governance. There has been a rapid increase in awareness and adoption of IT governance as well as the desire to conform to national governance requirements to ensure that IT is aligned with the objectives of the organization. Information Technology Governance and Service Management: Frameworks and Adaptations provides an in-depth view into the critical contribution of IT service management to IT governance, and the strategic and tactical value provided by effective service management. A must-have resource for academics, students, and practitioners in fields affected by IT in organizations, this work gathers authoritative perspectives on the state of research on organizational challenges and benefits in current IT governance frameworks, adoption, and incorporation.

Management Information Systems provides comprehensive and integrative coverage of essential new technologies, information system applications, and their impact on business models and managerial decision-making in an exciting and interactive manner. The twelfth edition focuses on the major changes that have been made in information technology over the past two years, and includes new opening, closing, and Interactive Session cases.