Wall Street Journal, USA Today, and Publishers Weekly Bestseller The secret to leading growth is your mindset Snowflake CEO Frank Slootman is one of the tech world's most accomplished executives in enterprise growth, having led Snowflake to the largest software IPO ever after leading ServiceNow and Data Domain to exponential growth and the public market before that. In Amp It Up: Leading for Hypergrowth by Raising Expectations, Increasing Urgency, and Elevating Intensity, he shares his leadership approach for the first time. Amp It Up delivers an authoritative look at what it takes to transform an organization for maximum growth and scale. Slootman shows that most leaders have significant room to improve their organization's performance without making expensive changes to their talent, structure, or fundamental business model—and they don’t need to bring in an army of consultants to do it. What they do need is to align people around what matters and execute with urgency and intensity every day. Leading for unprecedented growth means declaring war on mediocrity, breaking the status quo, and making conflicted choices daily, all with a relentless focus on the mission. Amp It Up provides the first principles to guide that change, and the tactical advice for organizing a company around them. Perfect for executives, entrepreneurs, founders, managers, and leaders of all kinds, Amp It Up is a must-read resource for anyone who seeks to unleash the growth potential of a company and scale it to heights they never thought possible.

Precise shifts in the ways people make sense of themselves, others, and social situations can help people flourish. This compelling handbook synthesizes the growing body of research on wise interventions--brief, nonclinical strategies that are "wise" to the impact of social-psychological processes on behavior. Leading authorities describe how maladaptive or pejorative interpretations can undermine people’s functioning and how they can be altered to produce benefits in such areas as academic motivation and achievement, health, well-being, and personal relationships. Consistently formatted chapters review the development of each intervention, how it can be implemented, its evidence base, and implications for solving personal and societal problems.

"Service" in this book refers to the behaviors and actions of serving customers. "Selling" in this book refers to the behaviors and actions of selling products to customers. Hence, this book is completely different from other books on these subjects—Despite the fact that there are many books on service improvement and many related to selling skills worldwide, there are few books on how service and selling are integrated and coordinated. Primarily, it focuses on the interaction and transition between "the behavior of service" and "the behavior of selling" by sharing methods and skills of how those two are interrelated. This book provides many helpful guidelines and solutions for turning customers’ satisfaction with service into growth in sales. Through many refreshing ideas, the author helps you deeply understand the significance of integration of and conversion between service and selling and the harm of disconnection between service and selling. Many new ideas and viewpoints, which are different from other service books or sales books, are discussed, such as the contention that "over-service and over-selling should be prevented." Instead of: Giving highly complex and abstract definitions of "service" or "selling," this book redefines service and selling with "say YES to customers" and "Make customers say YES" respectively. Insisting that customers’ satisfaction with service will naturally lead to their long-term loyalty, this book emphasizes that customers' satisfaction with service has a shelf lifetime, which will soon fade over time. Taking the achievement of customer satisfaction as the final purpose of service, the author believes that "the end of service is not customer satisfaction, but to create new customer needs and achieve increased sales." Taking "meeting or exceeding customer expectations" as the golden rule, the author insists that "customer expectations need to be reduced first, then satisfied, and upgraded finally." Focusing on the development of customers’ buying needs like other books do, this book focuses oppositely on the research of "why customers have no buying needs."

Beyond the Numbers - Elevating sales negotiation from transactional to transformational is an essential guide to sales negotiation where you transform yourself merely from a sales person to a long term business associates . This insightful tome delves into the alchemy of negotiation, offering a comprehensive recap of strategies, from the foundations to advanced tactics. It will act as a perfect mentor for management students, working professionals and MSME (Micro Small Medium Enterprises) owners by empowering them with the art of rapport, trust and value creation. It will help you to navigate objections, embrace continuous improvement, and stay industry-savvy. With the help of this guide, you can able to master the finesse of negotiation, turn it into a life skill and join the ranks of esteemed negotiators who make every deal count.

Beyond Boundaries provides a model for effective trust leadership of SEND. It includes a range of case studies that highlight the many successes trust leaders have achieved so that learners with SEND in their schools are able to flourish. Structured around the Primary Colours Model of Leadership, the book considers six key elements of leadership through the lens of SEND: · Set the strategic direction · Create alignment · Build and sustain relationships · Create teams · Plan and organise · Deliver results and get things done. Primarily aimed at leaders within trusts, this book will also be relevant for those leading SEND provision in a range of school groups and networks.

It’s Time to Take Off ! Is your business stuck on the ground, when it should be soaring at new heights? Like an aircraft, your organization was never built to remain on the endless taxiway of mediocrity. Instead, you should be pushing the throttle forward and breaking through to new levels of growth and success. But without a solid plan, most business leaders find themselves “winging-it,” unprepared to navigate the numerous challenges that keep their aircraft grounded. Disengaged team members, cash flow issues, poor management, and a lack of planning round out the top issues that make lift off difficult. ELEVATE: Take Your Business to the Next Level introduces business owners, executives, leaders, and team members to the Business Elevation System - BES. The BES, allows you to design a dynamic Flight Plan, ascend to new levels, and achieve the results you have always dreamed of. The Business Elevation System - BES provides you and your team with: Strategies for Flight Plan Creation Techniques for Aircrew Development New Tactical Maneuvers The ability to achieve Ascension Enhancement

Approximately 8,000 Canadian civilians were imprisoned during the First World War because of their ethnic ties to Germany, Austria-Hungary, and other enemy nations. Although not as well-known as the later internments of Japanese Canadians during the Second World War, these incarcerations played a crucial role in shaping debates about Canadian citizenship, diversity, and loyalty. Tracing the evolution and consequences of Canadian government policy towards immigrants of enemy nationality, No Free Man is a nuanced work that acknowledges both the challenges faced by the Government of Canada as well as the experiences of internees and their families. Bohdan Kordan gives particular attention to the ways in which the political and legal status of enemy subjects configured the policy and practice of internment and how this process – magnified by the challenges of the war – affected the broader concerns of public order and national security. Placing the issue of internment within the wider context of community and belonging, Kordan further delves into the ways that wartime turbulence and anxieties shaped public attitudes towards the treatment of enemy aliens. He concludes that Canada’s leadership failed to protect immigrants of enemy origin during a period of intense suspicion, conflict, and crisis. Framed by questions about government rights, responsibilities, and obligations, and based on extensive archival research, No Free Man provides a systematic and thoughtful account of Canadian government policy towards enemy aliens during the First World War.