Design for Six Sigma for Service, Chapter 3 - Value Creation for Service Product
Title | Design for Six Sigma for Service, Chapter 3 - Value Creation for Service Product PDF eBook |
Author | Kai Yang |
Publisher | McGraw Hill Professional |
Pages | 14 |
Release | 2005-05-31 |
Genre | Business & Economics |
ISBN | 0071735763 |
The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this book provides the specifics you need to create product value through improved service practices.
Design for Six Sigma for Service
Title | Design for Six Sigma for Service PDF eBook |
Author | Kai Yang |
Publisher | McGraw Hill Professional |
Pages | 465 |
Release | 2005-06-21 |
Genre | Technology & Engineering |
ISBN | 0071501460 |
The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.
Design for Six Sigma, Chapter 3 - Product Development Process and Design for Six Sigma
Title | Design for Six Sigma, Chapter 3 - Product Development Process and Design for Six Sigma PDF eBook |
Author | Kai Yang |
Publisher | McGraw Hill Professional |
Pages | 53 |
Release | 2008-08-15 |
Genre | Business & Economics |
ISBN | 0071734511 |
Here is a chapter from an updated Design for Six Sigma, Second Edition, which has extensive new chapters and learning modules on innovation, lean product development, computer simulation, and critical parameter management--plus new thread-through case studies. This updated edition provides unrivalled real-world product development experience and priceless walk-throughs that help you choose the right design tools at every stage of product and service development. The book includes detailed directions, careful comparisons, and work-out calculations that make every step of the Design for Six Sigma process easier.
Design for Six Sigma for Service, Chapter 1 - Six Sigma in Service Organizations
Title | Design for Six Sigma for Service, Chapter 1 - Six Sigma in Service Organizations PDF eBook |
Author | Kai Yang |
Publisher | McGraw Hill Professional |
Pages | 27 |
Release | 2005-05-31 |
Genre | Business & Economics |
ISBN | 0071735747 |
The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this book provides the specifics you need to create product value through improved service practices.
Design for Six Sigma for Service, Chapter 7 - Value Engineering
Title | Design for Six Sigma for Service, Chapter 7 - Value Engineering PDF eBook |
Author | Kai Yang |
Publisher | McGraw Hill Professional |
Pages | 61 |
Release | 2005-05-31 |
Genre | Business & Economics |
ISBN | 0071735801 |
The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this book provides the specifics you need to create product value through improved service practices.
Design for Six Sigma for Service, Chapter 5 - Customer Value Management
Title | Design for Six Sigma for Service, Chapter 5 - Customer Value Management PDF eBook |
Author | Kai Yang |
Publisher | McGraw Hill Professional |
Pages | 21 |
Release | 2005-05-31 |
Genre | Business & Economics |
ISBN | 007173578X |
The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this book provides the specifics you need to create product value through improved service practices.
Service Design for Six Sigma
Title | Service Design for Six Sigma PDF eBook |
Author | Basem El-Haik |
Publisher | John Wiley & Sons |
Pages | 300 |
Release | 2005-08-19 |
Genre | Technology & Engineering |
ISBN | 0471744700 |
A roadmap to consistent, high-quality service for anyorganization A service is typically something created to serve a payingcustomer, whether internal or external. Some services consist ofseveral processes linked together while others consist of a singleprocess. This book introduces Design for Six Sigma (DFSS), aneasy-to-master, yet highly effective data-driven method thatprevents defects in any type of service process. The particularfocus of this publication is service DFSS, which leads to what theauthors term "a whole quality business," one that takes a proactivestance and gets things right the first time. Not only does thewhole quality business produce a high-quality product and offerhigh-quality services, but it also operates at lower cost andhigher efficiency, throughout the entire life cycle, than itscompetitors because all the links in the supply chain areoptimized. Following a detailed overview that sets forth the basic premise andkey concepts of service DFSS, the authors offer all the informationand tools needed to take advantage of service DFSS within their ownorganizations, including: * Clear and in-depth coverage of the philosophical, organizational,and technical aspects of service DFSS * Step-by-step roadmap of the entire service DFSS deployment andexecution process * Full discussions of all the key methods involved in service DFSS,including axiomatic design, design for X, the theory of inventiveproblem solving (TRIZ), transfer function, design scorecards, andTaguchi's method * Practical, illustrative examples that demonstrate how the theoryis put into practice * Assistance in developing the necessary skills in applying DFSS inorganizational settings Problems and their solutions are provided at the end of eachchapter to help readers grasp the key concepts they need to moveforward in the text. Acclaro DFSS Light(r), a Java-based softwarepackage that implements axiomatic design processes discussed inChapter Eight, is available for download from an accompanying Wileyftp site. Acclaro DFSS Light(r) is a software product of AxiomaticDesign Solutions, Inc. This book is ideal as a reference to service DFSS for corporateexecutives, quality control managers, and process engineers, or asa complete training manual for DFSS teams. It is also a superiortextbook for graduate students in management, operations, andquality assurance.