Praise for Deliver the Unexpected "Richard's insights are exactly what entrepreneurs need to read to transform their business in today's new reality." Margaret Kelly, CEO of RE/MAX International "Deliver the Unexpected is an absolute must-read for any entrepreneur serious about changing the game." Robin Sharma, bestselling author of The Leader Who Had No Title and The Monk Who Sold His Ferrari "Much more than just a fascinating story and much more than just a book on success. Be ready to come away with knowledge of the principles that will help you take your career and income to a whole new level." Bob Burg, coauthor of The Go-Giver and author of Endless Referrals "Anyone can beat up on common wisdom. The trick is building something better in its place, and Robbins has done it big time. Highly recommended." Michael Port, coauthor of The Contrarian Effect: Why It Pays (BIG) to Take Typical Sales Advice and Do the Opposite "Good news: spending time with Richard Robbins's new book, Deliver the Unexpected, isn't work. This fictional parable makes ingesting a dose of well-thought-out career advice no work at all." Phil Soper, President & CEO, Brookfield Real Estate Services/Royal LePage "This is a terrific book entertaining, insightful, and fast-moving. You learn a series of proven, practical methods and techniques to help you build and run a more profitable business." Brian Tracy, Chairman & CEO, Brian Tracy International

Life Can be Unexpected... Lawyer, Vivienne Greene is pulled from her comfortable office job to a temporary position in the country to conduct property foreclosures. Vivienne knows she's in trouble when her first day goes horribly wrong and she's dragged into delivering a calf by handsome dairy farmer, Daniel Beckett. Single father, Daniel Beckett, has adopted radical, robotic milking and he's unimpressed by the city girl who tries to take his farm away. At the same time, the attraction to her is immediate. Will Vivienne let love win and risk her job and succumb to the handsome dairy farmer? Can Daniel forgive Vivienne for trying to take his livelihood away?

"The Unexpected" posits a new theory about the relationship between service and customer loyalty, as well as how to execute it. Four elements comprise The Unexpected: It is memorable, distinguishable, viral, and profitable. Delivering The Unexpected starts at the top of an organization and requires senior executive buy-in. It is executed at ground level and requires empowerment of employees at all levels of an organization. The Unexpected does not have to be costly, and relies more upon creativity, innovation and training team members to see - and act upon - opportunities when they present themselves. Finally, it can be delivered by any organization in any industry and of any size. "The Unexpected" is designed for entrepreneurs and business owners; senior executives; educational professionals; and front-line service employees. The book is written by Howard Brodsky, co-founder and co-CEO of CCA Global Partners, a $10 billion privately held organization; and Dustin S. Klein, publisher of Smart Business magazine and co-author of the Amazon #1 bestseller, "The Benevolent Dictator".

The bestselling author of ""A Whack on the Side of the Head"" now interprets the aphorisms of Heraclitus as springboards to creativity.

Written by Toby Ibbotson, son of the bestselling author Eva Ibbotson, this exceptional middle grade epic is captivating, heartfelt and brilliant in equal measure. When a storm hits a small and sleepy town, it ravages every living thing. But storms don't just destroy, they uncover. And when a young boy discovers a mysterious object that has lay hidden beneath a centuries-old tree, he instantly knows that it's special. What he doesn't know is that his unexpected find will unite him with a girl searching for her missing father and trigger a series of events that will see them travelling across Europe under the most unusual circumstances. Beautifully written, The Unexpected Find is Toby Ibbotson's break-through masterpiece that's a classic in the making.

When a scandal surrounding her father upsets all her carefully laid plans for her future, Andie must learn to accept a new relationship with her father and to embrace a little chaos in her life.