A collection of 24 portraits of 'difficult' participants encountered on training courses and at meetings. Meet the Trapper, the Griper, the Silent Cynic, the Whisperer and their many friends. Learn how to cope with them using such techniques as 'blockbusting', 'psychological judo', 'reframing', 'self-revelation' and 'confrontation'. Cartoons of the characters add to the humorous approach and there are four mini case studies. "I loved the book. It shows such a great variety of ways to deal with challengers."

If you deal with difficult participants in your training sessions,you know the destructive effect they can have on their ownlearning, as well as on the group's learning process. This helpfulguide book provides you with the knowledge and skills needed todeal with almost any difficult participant. You'll learn first how to identify the types of difficultparticipants, and then how to decide which technique (127 in all)is best suited for dealing with that individual. Finally, you'lllearn the steps of each technique and how to achieve maximumresults. Learn to deal with "difficult participant" types such as: * The Latecomer * The Preoccupied * The Introvert * The Domineering . . . and more! Don't let difficult participants get the best of you. Maximize thelearning potential in all your training sessions with Dealing withDifficult Participants!

A simple and succinct guide to help leaders in every field master the art of conflict...

Empower yourself with the ability to manage the difficult relationships in your life. Difficult people come in all shapes, shades, and sizes. They can be our direct or distant relatives, friends, co-workers, or even strangers. But one thing they all have in common is that they make our lives more problematic and stressful. They are typically the ones who are always angry, always complaining, or always trying to control or micromanage us. In this informative and easy-to-understand book, you will: · Understand the defining characteristics of difficult behavior. · Learn about what causes people to be difficult. · Find out the effects difficult people can have on you. · Discover how to protect your personal space and well-being. · Gain practical tips and strategies for dealing with complicated people in your life. The truth is, if you have always wanted to figure out ways to get along with those difficult people, you're not alone. Most people lack an effective strategy to learn what getting along with those strong personalities really takes. This book provides you with proven strategies to help you understand exactly how different personalities think, and exactly what you need to know to diffuse difficult situations and become known as the person that everyone can get along with!

Find encouragement and insight on handling problem people in your life.

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving

The Handbook of Experiential Learning is a comprehensiveresource that draws together contemporary thought and practice on awide range of experiential learning applications from thebest-known authorities on the topic. In this book, volume editorand leading experiential learning expert, Mel Silberman presents acontemporary review of experiential learning in the workplacecomplete with models, applications, and innovative uses. Thehandbook covers a broad range of experiential learning methodsincluding: Games and simulations Action learning Role-play and Improv Story-telling Adventure activity Reflective practice Creative play It also describes the use of experiential learning in topicssuch as technical skills, leadership, team building, diversity andcross-cultural training, and emotional intelligence.