Le management des ressources humaines est à l'aube d'une profonde transformation. Il est aujourd'hui nécessaire de réinventer le modèle pour répondre aux différents défis économiques, notamment celui de l'innovation, et aux besoins d'évolution des salariés. Pour cela, les entreprises ont besoin de professionnels de la fonction ressources humaines beaucoup plus proches du business et stratégiques, d'une implication forte de la direction générale, et de l'engagement de leurs managers pour passer de la gestion du personnel à un management stratégique des ressources humaines. Les choses bougent, certaines entreprises sont déjà dans la réflexion, voire dans la mise en place de nouvelles solutions. La vocation de cet ouvrage est de proposer des pistes pour élaborer un nouveau modèle de management RH qui sache répondre aux besoins des entreprises dans un monde turbulent. L'ouvrage, dirigé par Yves Réale en collaboration avec l'équipe pédagogique de la filière IGS-RH, a été réalisé avec l'appui du comité stratégique RH nourri à partir des enquêtes AuditoR'H réalisées dans leurs entreprises par les participants en IGS-RH Executive Education et des initiatives prises par une trentaine d'entreprises à la pointe dans ce domaine. Direction de l'ouvrage : Yves Réale, après un long parcours dans des entreprises internationales, est aujourd'hui conseiller scientifique du groupe IGS. Il a été auparavant directeur général de l'EM LYON puis de l'université ALCATEL. Contributeurs de l'IGS-RH : Bruno Cartier, Franc Piget, Lionel Prud'homme, Roger Serre, et Maurice Saias (professeur des universités). Avec l'aimable contribution de : Thierry Bonetto - Directeur learning et development, groupe Danone, Olivier Hérout - DRH adjoint groupe Engie en charge de la stratégie RH et des affaires sociales, Jean-Pierre Sounillac - vice-president human resources Faurecia, François Suquet - groupe vice-president RH France, Maroc, Tunisie, STMicroelectronics, Marie Vezy - Global HR business partner and HR community vice-president Schneider Electric.

The ambition of this book is to propose a grid of reading able to illuminate the current HR transformations experienced by the big historical international companies of the sector of the tourism, carried away by what is known as the "3rd tourist revolution ". The latter is characterized by the combination of three main phenomena: internationalization, digitalization and hyper-personalization that refound the employment relationship between employers, unions and employees. Internationalization requires a renewal of business models heckled by the low-cost strategies of new operators provoking social reactions to the extent of perceived psychological disruptions, to question the validity of these same strategies. Digitization has opened the way to the disintermediation at the origin of the evolution of the trades front and back office. Finally, hyper-personalization and adaptation to new client behaviors justify the hegemony of soft skills for a redefined hospitality. In the end, the employee must constantly deal with often paradoxical injunctions (example: standardization of service protocols versus empowerment). A focus will be made on two specific branches: hotels and air transport which will each be part of a part. The topic will be illustrated by case studies and testimonials. The two coordinators of the book will draw on the contributions of researchers who collaborate with them in the framework of an international research program they pilot.

Managing Competences: Research, Practice, and Contemporary Issues draws together theoretical and practical research in competence management. It provides a wealth of knowledge concerning emerging and contemporary issues, such as the multilevel approach to competence, the development of collective competence, the strategies of competence management, and the tools for managing competences as well as the organizational dynamics of competences. Moreover, the book provides a critical approach to research and practitioners’ continued engagement in competence management research and practice. Research in competence management has more recently entered an era more open to doubt and questioning: Is there a solid theoretical foundation that supports the concept of competence? What is the contribution of research on employees’ competences to human resources management in particular, and more generally to management? Is there not a risk of diluting the concept of competence by considering it at the individual, collective, organizational, and strategic levels? Today, is it still possible to manage competences in a world where the boundaries of the organizations are more and more porous? These questions, and many others, probably explain why a field that seemed well-identified and well-structured yesterday, has given way today to new, highly diverse analyses of competences by researchers and practitioners. This contributed volume seeks to answer these pressing issues and is a collective means for responding to them. The book brings together multiple streams of research in the field about emerging and contemporary issues, including multidimensional HRM systems, the rise of forms of collaborative management, the intensification of the use of digital and robotic technologies, the rise of the regime of remote and networked operations, the increasing heterogeneity of the status of workers, and changes in regulations concerning work and its recognition.

This book presents an overview of the scientific study of public management, gathering together some of the most authoritative experts in this area of study in Europe and the United States, writing specifically about their respective countries. These essays seek to present the national distinctiveness of the study of public management, in the context of specific state administration. This book goes further than some previous books concerning public management by highlighting the underlying differences between Europe and the United States and amongst European countries, in relation to their particular political-administrative circumstances. The aim of this book is to establish a dialogue between Anglo-American and European approaches to public management, to encourage readers to see their own national ideas and practises in contrast to others and foster leaning by asking repeatedly ‘compared to what?’