Customer Service Programs in ARL Libraries

Customer Service Programs in ARL Libraries
Title Customer Service Programs in ARL Libraries PDF eBook
Author
Publisher Association of Research Libr
Pages 110
Release 1998
Genre Academic libraries
ISBN

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Quality Improvement Programs in ARL Libraries

Quality Improvement Programs in ARL Libraries
Title Quality Improvement Programs in ARL Libraries PDF eBook
Author
Publisher Association of Research Libr
Pages 148
Release 1993
Genre Academic libraries
ISBN

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Minutes of the Meeting

Minutes of the Meeting
Title Minutes of the Meeting PDF eBook
Author Association of Research Libraries
Publisher Association of Research Libr
Pages 346
Release 1999
Genre Library science
ISBN

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V. 52 includes the proceedings of the conference on the Farmington Plan, 1959.

Profiles of Best Practices in Academic Library Interlibrary Loan

Profiles of Best Practices in Academic Library Interlibrary Loan
Title Profiles of Best Practices in Academic Library Interlibrary Loan PDF eBook
Author Paul Kelsey
Publisher Primary Research Group Inc
Pages 112
Release 2009
Genre Academic libraries
ISBN 157440122X

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The study profiles the interlibrary loan efforts of nine leading American colleges: the University of Texas at Arlington, Tulane University, the University of Minnesota, Indiana University-Purdue University Indianapolis, Brigham Young University, the University of Tennessee, Colorado State University, Oberlin College and Stony Brook University. The libraries interviewed shared their thoughts on a broad range of topics including but not restricted to: workflow management, productivity measures, departmental organization, budgets and spending trends, service to distance learning students, copyright and licensing issues, measures for special collections, automation and software use, use of institutional repositories and open access publications, shipping costs and procedures, and many other facets of academic interlibrary loan management. The purpose of the report is to define and diffuse best practices by profiling measures taken by nine leading institutions of higher education. Although the report contains much useful quantitative information, especially relating to budgets and employment, the focus in this report is on a journalistic narrative explaining departmental goals, procedures and practices and evaluating results.

Branch Libraries and Discrete Collections

Branch Libraries and Discrete Collections
Title Branch Libraries and Discrete Collections PDF eBook
Author Association of Research Libraries. Systems and Procedures Exchange Center
Publisher Association of Research Libr
Pages 120
Release 1999
Genre Academic libraries
ISBN

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Ency of Library and Inform Sci 2e V4 (Print)

Ency of Library and Inform Sci 2e V4 (Print)
Title Ency of Library and Inform Sci 2e V4 (Print) PDF eBook
Author Miriam A. Drake
Publisher CRC Press
Pages 874
Release 2003
Genre Computers
ISBN 9780824720803

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A revitalized version of the popular classic, the Encyclopedia of Library and Information Science, Second Edition targets new and dynamic movements in the distribution, acquisition, and development of print and online media-compiling articles from more than 450 information specialists on topics including program planning in the digital era, recruitment, information management, advances in digital technology and encoding, intellectual property, and hardware, software, database selection and design, competitive intelligence, electronic records preservation, decision support systems, ethical issues in information, online library instruction, telecommuting, and digital library projects.

Insuring and Valuing Research Library Collections

Insuring and Valuing Research Library Collections
Title Insuring and Valuing Research Library Collections PDF eBook
Author
Publisher Association of Research Libr
Pages 96
Release 2002
Genre Libraries
ISBN

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