Customer Experiences and Satisfaction with The Pensions Advisory Service
Title | Customer Experiences and Satisfaction with The Pensions Advisory Service PDF eBook |
Author | |
Publisher | |
Pages | 109 |
Release | 2011 |
Genre | Pensions |
ISBN | 9781847129222 |
"This report presents the findings from a research project carried out by GHK Consulting and TNS-BMRB for the Pensions Client Directorate (PCD). The research was undertaken to measure customer experience and satisfaction of The Pensions Advisory Service (TPAS) to gain a better understanding of the current customer profile and assess the extent to which the service met their needs. The research included a telephone survey of 500 users of TPAS’ helpline and 790 responses from a postal survey to customers who had used the written complaints service. Twenty respondents from these surveys also completed in-depth telephone interviews." -- Back cover.
The Pensions Advisory Service
Title | The Pensions Advisory Service PDF eBook |
Author | Jamie Wales |
Publisher | |
Pages | 43 |
Release | 2009 |
Genre | |
ISBN | 9781847126054 |
The Pensions Advisory Service Annual Report and Accounts Fort the Year Ending 31 March 2012
Title | The Pensions Advisory Service Annual Report and Accounts Fort the Year Ending 31 March 2012 PDF eBook |
Author | Great Britain. Pensions Advisory Service |
Publisher | |
Pages | 45 |
Release | 2012-07-05 |
Genre | |
ISBN | 9780102978551 |
The Pensions Advisory Service is an independent body which provides a one stop pensions information and guidance service
The Pensions Advisory Service Annual Report and Accounts for the Year Ending 31 March 2015
Title | The Pensions Advisory Service Annual Report and Accounts for the Year Ending 31 March 2015 PDF eBook |
Author | Pensions Advisory Service (Great Britain) |
Publisher | |
Pages | 46 |
Release | 2015 |
Genre | |
ISBN | 9781474122184 |
The Pension Service Customer Survey 2007
Title | The Pension Service Customer Survey 2007 PDF eBook |
Author | Nicholas Howat |
Publisher | |
Pages | 196 |
Release | 2008 |
Genre | Consumer satisfaction |
ISBN |
"This report presents findings from a survey of Pension Service customers, all of whom had experienced recent contact with the Service. The face-to-face interviews with a representative sample of current pensioners, future pensioners and their representatives, explored customers' experiences of, attitudes towards and satisfaction with the service they had received from The Pension Service. This survey was a follow up to previous studies in 2005 and 2003, identifying progress made over the interim period."--Website.
The Pensions Advisory Service Annual Report and Accounts for the Year Ending 31 March 2017
Title | The Pensions Advisory Service Annual Report and Accounts for the Year Ending 31 March 2017 PDF eBook |
Author | Pensions Advisory Service |
Publisher | |
Pages | 33 |
Release | 2017-07-10 |
Genre | |
ISBN | 9781474143950 |
Registered company no. 02459671. Print and web pdfs are available at https://www.gov.uk/government/publications Web ISBN=9781474143967
The Pensions Advisory Service Annual Report and Accounts for the Year Ending 31 March 2015
Title | The Pensions Advisory Service Annual Report and Accounts for the Year Ending 31 March 2015 PDF eBook |
Author | Pensions Advisory Service |
Publisher | |
Pages | 46 |
Release | 2015-07-02 |
Genre | |
ISBN | 9781474122177 |
Print and web pdfs are available at https://www.gov.uk/government/publications Web ISBN=9781474122184