This absolutely outstanding little book reveals and overcomes obstacles that impede so many holding leadership positions in law enforcement, fire service and emergency management. It is a clear concise presentation and a realistic overview of challenges facing persons in command positions. Crisis, Chaos, Control is a tightly written book that, although small manages to cover all the relevant topics relating to the fields of Incident Command and Emergency management. It's straightforward common sense style will be appreciated by all readers, and leaders. It demonstrates how human behavior, command and control come together. A must read for professionals that hold the titles of; Chief, Assistant chief, Security manager, Deputy chief, Commander, Sheriff, Under sheriff, Emergency manager, responder, anyone in the Fire service or a part of the emergency operations team.

A crisis management program drawing on extensive consultations with major industrial groups worldwide. The author lays out a broad, practical strategic framework that helps decision-makers prevent, anticipate, limit, and control crisis situations, including how to respond to the media and avoid becoming a victim of crisis. Valuable real-world case studies are highlighted for quick reference, and major points are summarized in each chapter.

Included in this unique book is detailed research on hundreds of strategic challenges facing organizations such as Coca Cola, Chrysler, and AT&T. Prepare for the unexpected by examining possible crises including product recalls, industrial accidents, boycotts, hostile takeovers, and strikes.

"Nothing tests a leader like a crisis. The highly charged, dramatic events surrounding a crisis profoundly affect the people in an organization and can even threaten the organization's survival. But there are actions a leader can take before, during, and after a crisis to effectively reduce the duration and impact of these extremely difficult situations. At its center, effective crisis leadership is comprised of three things - communication, clarity of vision and values, and caring relationships. Leaders who develop, pay attention to, and practice these qualities go a long way toward handling the human dimension of a crisis. In the end, it's all about the people."