"This book is a revised and extended version of a groundbreaking book in the field of records and information management. First published in 1997, this fully updated second edition contains new material on 'Digital Archives', which discusses electronic records and the adoption of an international standard for records management. The development of digital archives brings the records management field and its parent subject archival management much closer together. The implications of this are addressed and its relevance to records management in the modern organisation."--BOOK JACKET.

Shows how to explore the company's intangible asset, identify knowledge within the organization culture and look towards knowledge sharing.

'Corporate memory' is the body of information that an organization needs to keep for re-use. It is the active and historical information that an organization has that is worth sharing, managing and preserving to enable it to function effectively. This book is aimed at records managers and archivists, who are responsible for maintaining and managing information within an organization. It describes fully the most up-to-date methods and approaches to this essential function. In addition, it also discusses the adoption of an international standard for record management.

The value of an organization is given not just by its tangible assets but also by the knowledge embodied in its employees and in its internal and external structures. While explicit knowledge can be shared as information and is easy to handle, this tacit knowledge has been neglected by effectiveness-oriented management techniques but is crucial for both the operational efficiency and the core competencies of an organization. This book provides a survey of the use of information technology for knowledge management, and its chapters present specific research on how technologies such as computer-supported cooperative work (CSCW), workflow, and groupware can support the creation and sharing of knowledge in organizations.

Where once computers and technology were viewed as great time savers and tools to enable greater profitability, businesses today view technology simply as a cost of doing business. Achieving Process Profitability: Building the IT Profit Center shows that the typical classification of IT as a cost center is wrong, lays out the three canons of IT and shows how to transform the attitudes and perceptions about computers and technology within a business in order to achieve the single, universal and undeniable mission of IT. Written in an easy-going and down-to-earth style that does not talk down to the reader, Achieving Process Profitability puts powerful and empowering concepts and ideas into action plans. Full of real-world examples and analogies that make it accessible to a CEO or an intern, Achieving Process Profitability will revolutionize your conceptions about computers and technology within business and show you exactly how to build the IT Profit Center.

These proceedings represent the work of contributors to the 17th International Conference on Intellectual Capital, Knowledge Management & Organisational Learning (ICICKM 2020), hosted by ACI and the University of Toronto, Canada on 15-16 October 2020. The Conference Chairs are Dr. Anthony Wensley, from the University of Toronto and Dr. Max Evans, from McGill University. The Programme Chair is Dr. Ilja Frissen from McGill University.

These proceedings represent the work of contributors to the 2nd European Conference on the Impact of Artificial Intelligence and Robotics (ECIAIR 2020), hosted by ACI and Instituto Universitário de Lisboa (ISCTE-IUL), Portugal on 22-23 October 2020. The Conference Chair is Dr Florinda Matos, and the Programme Chairs are Dr Ana Maria de Almeida and Prof Isabel Salavisa, all from Instituto Universitário de Lisboa (ISCTE-IUL), Portugal.