In this textbook, Heizer (business administration, Texas Lutheran U.) and Render (operations management, Rollins College) provide a broad introduction to the field of operations management. A sampling of topics includes operations strategy for competitive advantage, forecasting, design of goods and services, human resources, e- commerce, project management, inventory management, and maintenance. The CD-ROM contains video case studies, lecture notes, Excel OM and Extend software, and additional practice problems. Annotation copyrighted by Book News Inc., Portland, OR

Designed to enable readers to recognize the cornerstones of creating and sustaining organizational effectiveness, the First Edition is based on key quality initiatives including Six Sigma, the Malcolm Baldrige National Quality Award, ISO 9000, lean manufacturing, and value creation. This book explores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organization's value chain. For professionals with a career or interest in business, engineering, engineering technology, and quality management.

French and Bell explore the improvement of organizations through planned, systematic, long-range efforts focused on the organization's culture and its human and social processes. They present a concise but comprehensive exposition of the theory, practice and research related to organization development. The Fifth Edition reflects recent developments, advances and expansions, and research.

Este escrito tiene como objetivo poner al alcance de todos los profesionales y estudiantes de carreras científicas o personas interesadas en este tema, los conceptos básicos del Control Estadístico de la Calidad. Es el fruto de la construcción, desde la experiencia e implementación práctica en el desempeño profesional en la industria y la docencia, en el área de Control Estadístico de la Calidad, con un enfoque didáctico para su uso y aplicación.

Durante mas de dos decadas MSc Gustavo Rogelio Hernandez Moreno y MSc Ana Maria Godinez Gonzalez han ayudado a cientos de empresas y decenas de miles de personas al aplicar sus metodos unicos de implementacion de Manufactura Esbelta y Mejora Continua a nivel internacional y en las mas variadas organizaciones e instituciones. En este libro El Gran Libro de los Procesos Esbeltos han volcado una cantidad enorme de conocimientos y ejemplos de mas de 20 anos de experiencia que son 100% practicos y aplicables y ademas los podras utilizar independientemente del negocio, organizacion o posicion jerarquica en la que te encuentres. Como lector podras tener en un solo libro la mejor informacion al respecto de la Manufactura Esbelta y Mejora Continua. Este libro es una referencia obligada tanto para aquellos que estan iniciado o tienen su primer inquietud asi como para aquellos expertos que buscan perfeccionar y ampliar su contexto al respecto de la Manufactura Esbelta y Mejora Continua."

This book presents a collection of real cases from industrial practices that production system and quality managers implement to ensure a high quality as well as a low cost in products. This book is divided in sections that are focused on: · The quality and philosophies implemented to production systems; starting from the product design as well as from the supply system. · The principal statistical techniques applied to the quality assurance (statistical quality control, analysis of tests and failure, quality function deployment, accelerated life tests, among others), the process of gathering information, its validation, its reliability process, and techniques for data analysis. · The techniques applied to the integration of human resources in the process of quality assurance, such as managers and operators’ participation, training, and training processes. · Use of information and communications technologies, software, and programs implemented to guarantee the quality of the products in the production systems. ISO standards and policies that are used for quality management and monitoring.