Designed for courses in Intro to Policing, Police and Society, Police Training, Social Issues in Criminal Justice, Intro to Law Enforcement, Multicultural Law Enforcement, Police Community Relations, and Special Topics in Policing. Conflict Management Skills for Law Enforcement is a team effort between an experienced police officer and a professor and writer who teaches psychology and interpersonal dynamics. This text will provide students with the basic strategies and skills of conflict management that are necessary for their chosen career in law enforcement.

Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public. Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to: Identify and master emotions Master the story Promote positive behavior Achieve Rapport Control your response Take perspective When used correctly, this model will help readers communicate and connect more effectively with people in virtually any law enforcement environment.

"Written for students working toward a profession in policing, the text exposes students to relevant situations that they will encounter in their future policing career, and provides examples of safe procedures to follow to enhance the likelihood of successful interventions."--

In a decade that has seen the rise of far-right extremism, Western countries still face myriad threats of mass violence, including terrorism. Of particular concern is the phenomenon of “lone-wolf terrorism,” whereby acts of political violence are committed by individuals who are operating independently of any organized terrorist group, something which makes them inherently more difficult to identify in advance of an attack. Now there is a need for research that profiles these perpetrators, explores the incidents that occur, and analyzes the shifting changes in mass violence, technology, and terrorist behavior in modern times. Mitigating Mass Violence and Managing Threats in Contemporary Society explores the shifting definitions and implications of mass violence and covers important areas focused on the individuals who partake in these acts as well as weapon choice and the influence of weapon accessibility, how the attention-seeking behavior and promotion of violent actions is evolving, and how technology is used such as disseminating a manifesto prior to the incidents or using live streaming to broadcast incidents of mass violence as they transpire. The book also examines ways to prevent these incidents before they occur, which is a proven challenge with no single accurate profile for offenders, and whether perpetrators of mass violence share similar goals and motivations for their sprees, as well as commonalities in warning behaviors. This comprehensive research work is essential for law enforcement, military officials, defense specialists, national security experts, criminologists, psychologists, government officials, policymakers, lawmakers, professionals, practitioners, academicians, students, and researchers working in the fields of conflict analysis and resolution, crisis management, law enforcement, mental health, education, psychology, sociology, criminology, criminal justice, terrorism, and other social sciences.

Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged.

Within the past few years, innovative methods have been developed not only to settle disputes out of court but also to supplement or replace the means by which legislatures, businesses, communities, therapists, and schools handle conflicts that once could be resolved only by litigation or force. Settling Disputes serves as an essential guide to the