Designed for courses in Intro to Policing, Police and Society, Police Training, Social Issues in Criminal Justice, Intro to Law Enforcement, Multicultural Law Enforcement, Police Community Relations, and Special Topics in Policing. Conflict Management Skills for Law Enforcement is a team effort between an experienced police officer and a professor and writer who teaches psychology and interpersonal dynamics. This text will provide students with the basic strategies and skills of conflict management that are necessary for their chosen career in law enforcement.

Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public. Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to: Identify and master emotions Master the story Promote positive behavior Achieve Rapport Control your response Take perspective When used correctly, this model will help readers communicate and connect more effectively with people in virtually any law enforcement environment.

"Written for students working toward a profession in policing, the text exposes students to relevant situations that they will encounter in their future policing career, and provides examples of safe procedures to follow to enhance the likelihood of successful interventions."--

This book is written by a veteran police officer for current and future police officers as well as anyone who is seeking a deeper understanding of the role of the police in our American society. Comprehensive learning outcomes include: * The ability to discuss what is meant by, and the need for, the rule of law. * Knowledge of how and why the police have developed over time and the critical need for maintaining police-community relations in a democratic society. * Discuss what is really meant by community-oriented policing and its relevancy with regard to police community relations. * Identify the common sources of conflict that the police need to understand and cope with. * Define what is meant by Emotional Intelligence and how it can be developed and enhanced. * Describe what is meant by Humanistic Policing, a concept that takes the police beyond the limits of community-oriented policing. * Identify the tactics of conflict management that can be employed by the police. * Discuss the perspectives of the African American community and what the police can do to build better relationships with people of color. Abundant instructor resources will accompany the book including specific chapter learning outcomes, key terms, questions for discussion, power point presentations, and chapter tests.

This book provides an account and analysis of policing in Northern Ireland, following the RUC (Royal Ulster Constabulary) from the start of 'the troubles' in the 1960s up to 1999. It focuses on three key aspects of the police legitimation process: reform measures which are implemented to redress a legitimacy crisis; representational strategies which are invoked to offer positive images of policing; and public responses to these various strategies. The book also makes a powerful contribution to wider current debates about police legitimacy, police-community relations, community resistance, and conflict resolution.

This is the first course guide that has been developed for students of policing. It identifies the core themes and additional source material, providing an essential overview for students and a reference point for use throughout their studies. The Policing Course Companion is designed to complement and work alongside existing literature. It provides: " Easy access to the key themes in policing " Helpful summaries of the approach taken by the main course textbooks " Guidance on the essential study skills required to pass the course " Help with developing critical thinking " Taking it Further sections that suggest how readers can extent their thinking beyond the "received wisdom" " Pointers to success in course exams and written assessment exercises The SAGE Course Companion in Policing is much more than a revision guide for undergraduates; it is an essential tool that will help readers take their course understanding to new levels and help them achieve success in their undergraduate course. John Grieve is a former Director of Intelligence for the Metropolitan Police, where he also held a number of other senior roles. He is now Chair of the John Grieve Centre for Policing and Community Safety and Emeritus Professor at London Metropolitan University. Clive Harfield is a former police Inspector and is now the Deputy Director of the John Grieve Centre for Policing and Community Safety, London Metropolitan University. Allyson MacVean is Founder and Director of the John Grieve Centre for Policing and Community Safety, London Metropolitan University.