The Pulitzer Prize-winner’s classic account of the legendary research lab that gave rise to the Digital Age. In the 1970s and ‘80s, Xerox Corporation brought together a brain-trust of engineering geniuses dubbed PARC (Palo Alto Research Center). This brilliant group created several monumental innovations that triggered a technological revolution, including the first personal computer, the laser printer, and the graphical interface (one of the main precursors of the Internet). And when these breakthroughs were rejected by the corporation, these determined inventors turned their ideas into empires that changed the world. Based on extensive interviews with the scientists, engineers, administrators, and executives who lived the story, Dealers of Lightning details PARC’s rise from humble beginnings to a hothouse for ideas. It also shows why Xerox was never able to grasp the cutting-edge innovations PARC delivered. Michael A. Hiltzik offers an unprecedented look at the ideas, the inventions, and the individuals that propelled Xerox PARC to the frontier of techno-history—and the corporate machinations that almost prevented it from achieving greatness.

InfoWorld is targeted to Senior IT professionals. Content is segmented into Channels and Topic Centers. InfoWorld also celebrates people, companies, and projects.

InfoWorld is targeted to Senior IT professionals. Content is segmented into Channels and Topic Centers. InfoWorld also celebrates people, companies, and projects.

Computer Hardware Maintenance presents the full scope and understanding of how the PC hardware maintenance function should operate and be managed in an organization, including steps involved in containing costs, keeping records, and planning the integration of the help desk function. In today's IS department too often the PC hardware maintenance function is treated as a 'necessary evil', with the understanding that eventually all equipment will have some degree of mechanical or electrical failure. This book discusses scenarios where keeping the maintenance function internal is most viable and where having it external, from a depot service, pickup and delivery, or on-site service, is most viable. Computer Hardware Maintenance concludes with brief descriptions of available third-party systems and how emerging trends in PC hardware configuration as proposed by the Desktop Management Task Force (DMTF) will have a major impact on the PC hardware maintenance function in the future.

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InfoWorld is targeted to Senior IT professionals. Content is segmented into Channels and Topic Centers. InfoWorld also celebrates people, companies, and projects.