The founder of Four Seasons Hotels shares the philosophy and values that have made his legendary brand How did a child of immigrants, starting with no background in the hotel business, create the world's most admired and successful hotel chain? And how has Four Seasons grown dramatically, over nearly a half century, without losing its focus on exceptional quality and unparalleled service? Isadore Sharp answers these questions in his engaging memoir, which doubles as a powerful guide for leaders in any field. He recalls the surprising history of his company, starting with its roots in his father's small construction business, which Sharp joined after getting a degree in architecture. Shifting into hotels wasn't easy, and he learned by trial and error. His breakthrough was a vision for a new kind of hotel, featuring superior design, top-quality amenities, and, above all, a deep commitment to service. Sharp realized that customers would gladly pay extra for a "home away from home" experience. But that would be possible only if everyone-from managers and supervisors to bellmen, servers, and housekeepers-was fully engaged. The front-line staff, who have the most contact with guests, can make or break a five-star reputation. Readers will be fascinated to learn how Four Seasons does it, year after year, in more than thirty countries around the world.

PREORDER YOUR COPY OF BEFORE WE FORGET KINDNESS, the fifth book in the best-selling and much loved series, NOW! *NOW AN LA TIMES BESTSELLER* *OVER ONE MILLION COPIES SOLD* *AN INTERNATIONAL BESTSELLER* If you could go back in time, who would you want to meet? In a small back alley of Tokyo, there is a café that has been serving carefully brewed coffee for more than one hundred years. Local legend says that this shop offers something else besides coffee—the chance to travel back in time. Over the course of one summer, four customers visit the café in the hopes of making that journey. But time travel isn’t so simple, and there are rules that must be followed. Most important, the trip can last only as long as it takes for the coffee to get cold. Heartwarming, wistful, mysterious and delightfully quirky, Toshikazu Kawaguchi’s internationally bestselling novel explores the age-old question: What would you change if you could travel back in time? Meet more wonderful characters in the rest of the captivating Before the Coffee Gets Cold series: Tales from the Cafe Before Your Memory Fades Before We Say Goodbye And the upcoming BEFORE WE FORGET KINDESS

Last November, I found a dead body inside the freezer that my roommate keeps inside the garage. My first thought was to call the police, but Jignesh hadn't paid his share of the rent just yet. It wasn't due until the thirtieth, and you know how difficult it is to find people who pay on time. Jignesh always does. Also, he had season tickets for the LA Opera, and well . . . Madame Butterfly. Tosca. The Flying Dutchman . . . at the Dorothy Chandler . . . you cannot say no to that, can you? Well, it's been a few good months now--Madame Butterfly was just superb, thank you. However, last Friday, I found a second body inside that stupid freezer in the garage. This time I'm evicting Jignesh. My house isn't a mortuary . . . alas, I need to come up with some money first. You'll understand, therefore, that I desperately need to sell this novel. Just enough copies to help me survive until I find a job . . . what could I do that doesn't demand too much effort? We have a real treasure here, anyhow. Some chapters are almost but not quite pornographic. You could safely lend this to nana afterward!

Have you ever planned a trip with a friend and watched them sniff out the best cafes first, and the accommodation second? A caffeinated gourmand who loves to explore new scenes and try new flavours? Destination Coffee is a book for the coffee and travel lover. It showcases the world's greatest coffee cities, from Portland to Trieste, Melbourne to Rome, and uncovers coffee-drinking histories from around the world. It will guide you to the best cafe enclaves and help you to choose what to drink when you get there. Beautifully illustrated, Destination Coffee is a gift book that percolates with information on coffee styles and equipment, and includes insights from baristas and cafe latte artists on coffee's unshakeable place in popular culture, and why we're so completely obsessed with this mystical brew. Also included is a coffee tasting wheel and recipes for coffee cocktails. Illustrations by Manhattan-based artist Wenjia Tang.

Start Your Day in the Very Best Way Discover more joy, peace, and purpose every morning as you listen to the voice of the One who delights in you! In Coffee for Your Heart, bestselling author Holley Gerth shares 40 encouraging and powerful reminders of how God sees you as His beloved daughter. You are... wonderfully made chosen irreplaceable strong never alone ...and so much more! This noisy world can make it hard to hear the assurances of God. Let His voice be the loudest one in your life as He stirs up your hope and confidence each new day. "Take a deep breath, grab a cup of something cozy, and let God's love fill your heart with whatever you need most today." —Holley Previously published as God's Heart for You.

I set out with the goal to understand the ways in which the roast profile affects the flavor of the coffee. Through a large amount of research and experimentation, I have developed what I would consider a unified theory of coffee roasting with regards to how it affects the flavors being developed in the bean. This has helped me understand and intentionally manipulate the flavor of coffees that I am roasting since. I hope it will be as beneficial a paradigm for you as it has for me.

Coffee, one of the most commercially important crops grown, is distributed and traded globally in a multi-million dollar world industry. This exciting new book brings together in one volume the most important recent developments affecting the crop. Contributions from around 20 internationally-respected coffee scientists and technologists from around the world provide a vast wealth of new information in the subject areas in which they are expert. The book commences with three cutting-edge chapters covering non-volatile and volatile compounds that determine the flavour of coffee. Chapters covering technology follow, including comprehensive information on developments in roasting techniques, decaffeination, the science and technology of instant coffee and home / catering beverage preparation. The physiological effects of coffee drinking are considered in a fascinating chapter on coffee and health. Agronomic aspects of coffee breeding and growing are covered specifically in chapters concentrating on these aspects, particularly focussing on newly-emerging molecular and cellular techniques. Finally, recent activities of some international organisations are reviewed in a lengthy appendix. The editors of Coffee: Recent Developments have drawn together a comprehensive and extremely important book that should be on the shelves of all those involved in coffee. The book is a vital tool for food scientists, food technologists and agricultural scientists and the commercially important information included in the book makes it a 'must have reference' to all food companies involved with coffee. All libraries in universities, and research stations where any aspect of the coffee crop is studied or taught should have copies of the book available. R. J. Clarke, also co-editor of the widely-acclaimed six-volume work Coffee published between 1985 and 1988, is a consultant based in Chichester U. K. O. G. Vitzthum, formerly Director of Coffee Chemistry Research worldwide at Kraft, Jacobs, Suchard in Bremen, Germany is Honorary Professor at the Technical University of Braunsweig, Germany and Scientific Secretary of the Association Scientifique Internationale du Cafe (ASIC), in Paris France.