This guide details an approach to undertaking IT process assessments based on the COBIT 5 Process Assessment Model or PAM. Included in this guide are sufficient information from the COBIT PAM and a full self-assessment template to simplify the self-assessment process.

COBIT 5 is the overarching business and management framework for governance and management of enterprise IT. This volume documents the five principles of COBIT 5 and defines the 7 supporting enablers that form the framework. COBIT 5 is the only business framework for the governance and management of enterprise IT. This evolutionary version incorporates the latest thinking in enterprise governance and management techniques, and provides globally accepted principles, analytical tools and models to help increase the trust in, and value from, information systems. COBIT 5 builds and expands on COBIT 4.1 by integrating other major frameworks, standards and resources, including: ISACA's Val IT and Risk IT Information Technology Infrastructure Library (ITIL). Related standards from the International Organization for Standardization (ISO). COBIT 5 helps enterprises of all sizes: Maintain high-quality information to support business decisions Achieve strategic goals and realize business benefits through the effective and innovative use of IT Achieve operational excellence through reliable, efficient application of technology Maintain IT-related risk at an acceptable level Optimize the cost of IT services and technology. Support compliance with relevant laws, regulations, contractual agreements and policies.

This book constitutes the refereed proceedings of the 12th International Conference on Software Process Improvement and Capability Determination, SPICE 2012, held in Palma de Mallorca, Spain, in May 2012. The 21 revised full papers presented and 14 short papers were carefully reviewed and selected from numerous submissions. The papers are organized in topical sections on organizational process improvement; SPI in small and very small enterprises; process models; SPI in automotive software and security; SPI in medical and safety critical systems; short papers.