Coaching, counseling, and mentoring can dramatically improve employee productivity and satisfaction. But there’s a big difference between continuously encouraging employees to do their jobs well (coaching), attempting to fix poor performance (counseling), and helping top performers excel (mentoring). Unfortunately, most managers don’t truly understand how and when to do each. Coaching, Counseling & Mentoring provides helpful tools like self-assessments and real-life scenarios, and gives managers specific, practical guidance on using these techniques to improve the performance of all their people.This updated and revised second edition includes useful scripts for talking to employees about sensitive issues, and new material on topics including working with off-site employees, what to say when an employee denies a problem exists, whether or not to coach temps and part-timers, how to draw the line between the mentoring and supervisory role, and what to do when counseling fails. This is an essential guide for managers who want to build their confidence and skill in getting the most from their people.

Describes coaching, counselling and mentoring and when to use which and how to use it most effectively.

Filled with helpful tools like self-assessments and real-life scenarios, this is an essential guide for managers who want to build their confidence and skill in getting the most from their people.

This book outlines a highly practical integrated approach to leader support which has been widely utilised across multiple sectors. In addition to outlining the varied modalities of one-to-one support (counselling, supervision, coaching and mentoring), it challenges the notion that such approaches alone can provide the individual with the confidential support which leaders need. Instead, the book offers an action research based ‘Leadership Inquiry Support’ (LIS) model which holistically integrates multiple modalities of support alongside a strong developmental process. Central to this model is dedication to authentic collaboration in the support relationship. Detail is also provided on how to create such a relationship in non-controlling, non-avoiding, dialogical ways. Furthermore, this text explores a number of tricky issues, including how those facilitating LIS gain support for themselves and keep themselves safe, the evaluation of LIS, and consideration of ethical, cultural and context variables. This is not a ‘quick-fix’ solution book, but rather a deep and holistic exploration of implementation strategies for LIS backed up by research and real-world, practical experience.

Readers will be introduced to the three core approaches of counselling, coaching and mentoring, and shown how they work across a variety of settings, including therapy, teaching, social work and nursing. Part 1 takes readers through the theory, approaches and skills needed for helping work, and includes chapters on: The differences and similarities of counselling, coaching and mentoring Foundational and advanced skills for effective helping Supervision and reflective practice Ethical helping and working with diversity Part 2 shows how helping skills look in practice, in a variety of different helping professions. 10 specially-written case studies show you the intricacies of different settings and client groups, including work in schools, hospitals, telephone helplines and probation programs.

This book will help you and your staff to develop a framework for continuing professional development within your school or college.

A state-of-the-art reference, drawing on key contemporary research to provide an in-depth, international, and competencies-based approach to the psychology of coaching and mentoring. Puts cutting-edge evidence at the fingertips of organizational psychology practitioners who need it most, but who do not always have the time or resources to keep up with scholarly research Thematic chapters cover theoretical models, efficacy, ethics, training, the influence of emerging fields such as neuroscience and mindfulness, virtual coaching and mentoring and more Contributors include Anthony Grant, David Clutterbuck, Susan David, Robert Garvey, Stephen Palmer, Reinhard Stelter, Robert Lee, David Lane, Tatiana Bachkirova and Carol Kauffman With a Foreword by Sir John Whitmore