Career Guidance for the High Graduate: Want a Job in Customer Service and Beyond ? Heartfelt Lessons to Empower YOU is about making yourself employable by learning customer service skills and embracing a positive mindset required for customer service jobs. Overcoming behaviors and understanding the job search process. This book is for those high school graduates with limited resources and for whatever reason or circumstance could not attend higher education immediately after graduation, but must find a skillset to self- support, become a member of the working class. It is also for high school graduates who do not choose to attend college but want to pursue a sustainable career by attending trade, community college or learn on the job. Choosing college is desirable, but sometimes not the best course for everyone for one reason or another. Career guidance classes are essentially not available for high school students. This book is intended to help those who may feel marginalized to empower oneself by stepping out on faith and follow a path of employability starting with learning the customer service skillset. This career guidance is a practical instigator to lead you, make you think, start you on a learning path to skill building. The book speaks to behavior characteristics that may need to be reassessed as well as the practical application of the job search. After reading this guidebook if you are so inclined to going back to school to take remedial classes in reading, writing and math for the purpose of elevating your learning path or take college courses, it is encouraged to do just that. Invest in you and move on to a promising future.

Describes fifteen strategies for grading practices that recognize student learning and achievement and are consistent, accurate, and aligned with school or district standards.

2018 Frederic W. Ness Book Award, AAC&U How can educators ensure that young people who attain a postsecondary credential are adequately prepared for the future? Matthew T. Hora and his colleagues explain that the answer is not simply that students need more specialized technical training to meet narrowly defined employment opportunities. Beyond the Skills Gap challenges this conception of the “skills gap,” highlighting instead the value of broader twenty-first-century skills in postsecondary education. They advocate for a system in which employers share responsibility along with the education sector to serve the collective needs of the economy, society, and students. Drawing on interviews with educators in two- and four-year institutions and employers in the manufacturing and biotechnology sectors, the authors demonstrate the critical importance of habits of mind such as problem solving, teamwork, and communication. They go on to show how faculty and program administrators can create active learning experiences that develop students’ skills across a range of domains. The book includes in-depth descriptions of eight educators whose classrooms exemplify the effort to blend technical learning with the cultivation of twenty-first-century habits of mind. The study, set in Wisconsin, takes place against the backdrop of heated political debates over the role of public higher education. This thoughtful and nuanced account, enriched by keen observations of postsecondary instructional practice, promises to contribute new insights to the rich literature on workforce development and to provide valuable guidance for postsecondary faculty and administrators.

This document provides information on the nature, working conditions, and employment opportunities of 42 industries that accounted for nearly 3 of 4 wage and salary jobs in 1998. The following are among the types of information provided for each industry discussed: (1) nature of the industry (goods produced and services provided, individual segments, production processes, changes occurring in technology and business practices); (2) working conditions (physical environment, hours of work, physical activities essential to successful job performance, proportion of part-time workers, rate of job-related injury and illness, extent and frequency of travel); (3) employment (number of wage and salary jobs, number of self-employed persons, data on workers' age, concentration by state, unusual characteristics of workers); (4) occupations in the industry (job titles in the industry, current and projected wages and salaries by occupation); (5) training requirements and advancement opportunities (formal education, training, and experience required; paths of career advancement; opportunities for self-employment); (6) earnings; and (7) outlook (projected rates of job growth/decline and factors likely to influence them). The industries profiled are as follows: agriculture, mining, and construction; manufacturing; transportation, communications, and public utilities; wholesale and retail trade; finance and insurance; services; and government. A total of 197 tables/figures are included. (MN)

Labor Statistics Bureau Bulletin 2601. Provides information on the nature of the industry, employment, working conditions, occupations in the industry, training and advancement, earnings and benefits, and outlook. Organized by Standard Industrial Classification (SIC) major categories. Intended as a companion to the Occupational Outlook Handbook. Item 768-A-01.