Discusses nine assessment issues that are grouped into three major areas: assessing the decision to pursue Business Process Reengineering (BPR), focuses on strategic & general management issues that need to be resolved before an organization embarks on a BPR project. Assessing the new process' development picks up at the point where the organization has decided to begin a BPR project. It focuses on the management of the BPR team, the team's process redesign activities, & the business case it develops. Assessing project implementation & results deals with the problems involved in piloting & deploying a new BPR. Glossary & bibliography.

GAO published a guide to assist federal agencies in their business process reengineering efforts, focusing on: (1) identifying customer needs and performance problems; (2) controlling risks and maximizing benefits; (3) reassessing strategic goals; (4) managing organizational changes; and (5) implementing new processes.