Career Express Level B2 Course Book Career Express Business English B2 is the first part of a two-level multimedia course, for students on a Business English language course at university level. It offers a wealth of material and enables you to learn the communication skills you need to be successful in the globalized world of business. Reading -The texts focus on the most interesting topics from the world of business. They provide the springboard for a discussion of contemporary business issues. Listening -Realistic conversations, presentations and lectures expose you to a variety of native and non-native speaker accents and help you to develop core listening comprehension skills. Business Skills -This section introduces you to the skills most needed in business, such as taking part in meetings, using diplomacy at work, describing charts and presenting products. Discussion and Role-Play -These features give you the opportunity to pick up on issues raised in the reading and listening sections, and to practise functional language. Company Case -These task-based case studies have been inspired by real business scenarios. They require you to work in teams, find strategic solutions to real-life problems and present them to the class. Audio CDs -Complete recordings for all the listening activities in the Course Book. Career Express Self Study Online -This website offers an abundance of additional material: Electronic Workbook with interactive practice exercises to consolidate vocabulary, grammar, reading and skills Self-assessment tests for each unit Tailor-made videos with interactive exercises The complete Course Book listening material as MP3 downloads

Readers will find helpful approaches for developing and maintaining solid internal and external customer relationships. Offers dozens of reliable techniques for handling customer complaints, probing for customer needs, and satisfying customer expectations.

Meet the unbeatable hero of a fresh new early chapter book series — Wednesday Wilson! The most important thing to know about Wednesday Wilson is that she’s an entrepreneur. Well, she almost is. She and her best friend, Charlie, are hard at work thinking up business ideas to make it big. Only now there’s been an incident with the Emmas (whose last initials happen to spell M.E.A.N.) involving a bearded dragon named Morten and a piece of kale . . . it’s a long story. But maybe this is just the opportunity Wednesday and her friends needed. Maybe they’ll invent something brilliant that will save the day and make them millionaires. Or . . . not? It’ll take more than one incident with the Emmas to keep this girl down. Wednesday Wilson is bound for success!

This team tactics guide outlines effective and essential skills that demonstrate how employees can directly contribute to overall team success, as well as showing how to identify early warning signs of barriers to team effectiveness

Please note that the Print Replica PDF digital version does not contain the audio. English for Aviation is part of the EXPRESS SERIES. It has been designed to help students reach ICAO Operational Level 4. It can be used to supplement a regular coursebook, on its own, as a stand-alone intensive specialist course, or for self-study. English for Aviation will help pilots and air traffic controllers with standard phraseology as well as improve plain English in the skills areas specified by ICAO.