Refer review of this policy book in 'Journal of International Development, vol. 10, 7, 1998. pp.841-855.

Bureaucracy is a curse – it seems we can’t live with it, we can’t live without it. It is without doubt one of the fundamental ideas which underpin the business world and society at large. In this book, Tom Vine observes, analyses and critiques the concept, placing it at the heart of our understanding of organisation. The author unveils bureaucracy as an endlessly emergent phenomenon which defies binary debate – in analysing organisation, we are all bureaucrats. In building an experiential perspective, the book develops more effective ways to interact with bureaucracy in theory and practice. Empirical material take centre stage, whilst the book employs ethnographic and auto-ethnographic methods to illuminate the existential function of bureaucracy. Taking examples from art, history and culture, this book provides an entertaining alternative academic analysis of bureaucracy as a key idea in business and society which will be essential reading for students and scholars of work and organisation

"One day your sluggish company will taken to the sound of a beating drum and the sight of a competitor approaching at ramming speed. On deck will be a jut-jawed Barbarian....He will hardly blink as his target is ripped asunder, sending Aristocrats, Bureaucrats and their unfortunate shipmates to their corporate death....So goes Mr. Miller's tale, from which we can all profit." The Wall Street Journal Barbarians to Bureaucrats presents a brilliant new solution to a stubborn old business problem: how to halt a company's descent into wasteful, stifling bureaucracy. Lawrence M. Miller, a management consultant for such corporate giants as Xerox and 3M, argues that corporations, like civilizations, have a natural life cycle, and that by identifying the stage your company is in, and the leaders associated with it, you can avert decline and continue to thrive. Every company begins with the compelling new vision of a Prophet and the aggressive leadership of an iron-willed Barbarian, who implements the Prophet's ideas. New techniques and expansions are pushed through by the Builder and the Explorer, but the growth spawned by these managers can easily stagnate when the Administrator sacrifices innovation to order, and the Bureaucrat imposes tight control. And just as in civilizations, the rule of the Aristocrat, out of touch with those who do the real work, invites rebellion -- from employees, customers, and stockholders. It will take the Synergist, a business leader who balances creativity with order, to restore vitality and insure future growth. Executives from major corporations have already put the powerful insights of Barbarians to Bureaucrats into practice to regenerate their own companies. Now you can use this brilliant, lucid, and dazzlingly original book to put your company -- and your career -- back on track.

Plunging into the verbal quagmire of official language used by bureaucrats in both government and business, distinguished linguist Roger W. Shuy develops new techniques based on linguistic principles to improve their communication with the public. Shuy presents nine case studies that reveal representative problems with bureaucratic language. He characterizes the traits of bureaucratic language candidly, though somewhat sympathetically, and he describes how linguists can provide bureaucrats with both the tools for communicating more clearly and also the authority to implement these changes. Drawing on documents cited in class action lawsuits brought against the Social Security Administration and Medicare, Shuy offers a detailed linguistic analysis of these agencies’ problems with written and oral communication, and he outlines a training program he developed for government writers to solve them. Moving on to the private sector, Shuy analyzes examples of the ways that businesses such as car dealerships, real estate and insurance companies, and commercial manufacturers sometimes fail to communicate effectively. Although typically bureaucracies change their use of language only when a lawsuit threatens, Shuy argues that clarity in communication is a cost effective strategy for preventing or at least reducing litigation. Bureaucratic Language in Government and Business explains why bureaucratic language can be so hard to understand and what can be done about it.

This updated edition of a classic study of ethics in business presents an eye-opening account of how corporate managers think the world works, and how big organizations shape moral consciousness. Robert Jackall takes the reader inside a topsy-turvy world where hard work does not necessarily lead to success, but sharp talk, self-promotion, powerful patrons, and sheer luck might. This edition includes a new foreword linking the themes of Moral Mazes to the financial tsunami that engulfed the world economy in 2008.

-- Political Science Quarterly

The classic book on the way American government agencies work and how they can be made to work better -- the "masterwork" of political scientist James Q. Wilson (The Economist) In Bureaucracy, the distinguished scholar James Q. Wilson examines a wide range of bureaucracies, including the US Army, the FBI, the CIA, the FCC, and the Social Security Administration, providing the first comprehensive, in-depth analysis of what government agencies do, why they operate the way they do, and how they might become more responsible and effective. It is the essential guide to understanding how American government works.