"Boundary Spanners of Humanity tackles the growing severity of global problems and our strained ability to collaborate by critically re-examining two pivotal tools: communication and public diplomacy. R.S. Zaharna, a leading scholar of public diplomacy and international strategic communication, exposes the limitations of intercultural communication and state-based public diplomacy and proposes a pan-human vision of communication that can revolutionize how we communicate globally. The book reveals how dominant views of communication and public diplomacy are based on a 19th-century mindset of separateness that clashes with today's global connectivity and diversity. In a radical break from outdated models that divide humanity into cultural categories, Zaharna introduces a vision of humanity-centered public diplomacy featuring three complementary logics of communication. Used together, these communication logics are key to leveraging diversity, navigating connectivity, and enhancing our capacity for collaboration. Zaharna's innovative approach stems from decade-long, interdisciplinary research spanning ancient cosmologies, diverse intellectual heritages, contemporary social science, and emerging neuro-biological science. Boundary Spanners of Humanity provides a rich array of examples from ancient diplomacies to the covid-19 pandemic to illustrate a vision of pan-human communication that spans our diversity and harnesses it as an essential strength in collective problem solving and global collaboration"--

In more recent times, the essence of the gatekeeper's role has moved to the 'boundary spanner' - a systems thinker who understands the specific needs and interests of the organization and whose greatest asset is their ability to move across and through the formal and informal features of the modern organization. There are many types of boundaries associated with an organization, for example, horizontal, (function and expertise), vertical (status, hierarchy), geographic, demographic, and stakeholder. Boundaries are "the defining characteristic of organizations and, boundary roles are the link between the environment and the organization" (Aldrich & Herker, 1977) with functions crucial to the effectiveness and success of the organization. Despite being a critical success factor for an organization, beginning in the 1970s, the term - 'boundary spanning' has had an intermittent research history: there has been no systematic body of research that has evolved over time. This book aims to invigorate, excite, and expand the literature on boundary spanning in a diverse range of disciplines such as sociology, organizational psychology, management, medicine, defence, health, social work, and community services. The book serves as the first collection of reviews on boundary spanning in organizations.

PRAISE FOR BOUNDARY SPANNING LEADERSHIP "Fostering a culture of teamwork among business units and partners is crucial for bottom-line success. This groundbreaking book, packed with practical examples and based on solid research, shows us how to get started." -- Marc Noel, Chairman, Noël Group LLC "In this deeply insightful look at the demands on 21st-century leaders, Ernst and Chrobot-Mason outline six boundary spanning leadership practices derived from case studies and research with thousands of participating managers. This work is bound to be one of the mostimportant management books of the decade." -- David A. Thomas, Ph.D., H. Naylor Fitzhugh Professor ofBusiness Administration at Harvard Business School "Few books capture the needs and narrative of today's business and so elegantly lay out a plan to address its challenges. Boundary Spanning Leadership nails this . . . Consume it and play your role!" -- Andy Stefanovich, Chief Curator and Provocateur, Prophet "Boundary Spanning Leadership draws on rigorous global research and real-world experience to help leaders move into new frontiers where they can find answers and practices for creating success." -- Jack Stahl, former CEO, Revlon, and President /COO, Coca-Cola "The future will be punctuated by new spans across old boundaries. This book shows you how to improve your span ability." -- Bob Johansen, Ph.D., Distinguished Fellow, Institute for the Future, and bestselling author ofGet There Early and Leaders Make the Future Catalyze collaboration, drive innovation, transform your organization--with Boundary Spanning Leadership you can put it ALL together! We live in a world of vast collaborative potential. Yet all too often, powerful boundaries create barriers that can splinter groups. And this can lead to uninspiring results. To transform borders into frontiers in today's global, multistakeholder organizations, you needBoundary Spanning Leadership. Powered by a decade of global research and practice by the top-ranked Center for Creative Leadership (CCL), this book takes you from rural towns in the United States to Hong Kong's skyline and from a modernizing South Africa to the bustling streets of India, showing you how to build bridges across boundaries. Through compelling stories and practical tools and tactics, you’ll learn how to apply the six boundary spanning practices that occur at the nexus where groups collide, intersect, and link: Buffering defines boundaries to create safety Reflecting creates understanding of boundaries to foster respect Connecting suspends boundaries to build trust Mobilizing reframes boundaries to develop community Weaving interlaces boundaries to advance interdependence Transforming cross-cuts boundaries to enable reinvention Together, these practices combine to create what authors Chris Ernst and Donna Chrobot-Mason call the Nexus Effect. The Nexus Effect allows groups to be more agile in response to changing markets; be more flexible in devising and deploying cross-functional learning and problem-solvingcapabilities; work with partners in deeper, more open relationships; empower virtual teams; and create a welcoming, diverse, and inclusive organization that brings out everybody's best. Boundaries exist. What matters most is how you work to bridge these divides and transform your organization's wide-ranging talents and knowledge to deliver value. With Boundary Spanning Leadership, the possibilities are limitless. For more about the book and free resources, visit www.spanboundaries.com.

Addressing the multiple meanings of service integration, Human Services Integration analyzes how motivations and expectations for social service integration differ significantly among different players in the service system. In a period of major budget cutbacks and welfare reform, however, it is important that service providers collaborate to reduce or eliminate boundaries between categorically defined and provided services. This book tells you about the efforts being made to provide existing services more efficiently while avoiding duplication and waste. As you will quickly see, developing consensus for service integration efforts at the administrative, community, and staff levels will result in the ability to set achievable goals and objectives and secure cooperation at all levels. Human Services Integration covers practice principles for managing organizational and community change and offers strategies for organizing human service agencies and overcoming fragmented service integration in communities with complex problems and needs. To also help you identify specific service intergration activities that are relevant in the context of unique communities, it discusses: specifications for conducting a self-assessment of progress at the local level toward social service integration goals Georgia’s Family Connection, a statewide human services initiative interweaving formal and informal systems of care in a community-centered approach to service integration a children’s initiative collaborative social science theory pertinent to service integration gathering support from elected officials such as boards of supervisors, city leaders, and local elected boards Human Services Integration will help you understand why service integration cannot be defined by a particular service model or outcome. Its insight will also help you understand why involving service users and community members in the design and delivery of services is fundamental to developing an integrated service system that is culturally competent, empowering, and responsive to its neighborhood and community context.

Boundary spanning behavior is important for both public, non-profit and private organizations to ‘survive’: to stay relevant in relation to the environment, to innovate, to improve performance and to collaborate in an effective manner, especially in multi-organizational settings. Providing an assessment of factors influencing the work and effectiveness of boundary spanners, and discussing the impact of boundary spanners on different types of outcomes (collaboration, trust, organizational innovation), this book offers a coherent overview of the evolution of boundary spanning in an interactive governance context.

The four-volume set LNCS 8117-8120 constitutes the refereed proceedings of the 14th IFIP TC13 International Conference on Human-Computer Interaction, INTERACT 2013, held in Cape Town, South Africa, in September 2013. The 55 papers included in the second volume are organized in topical sections on E-input/output devices (e-readers, whiteboards), facilitating social behaviour and collaboration, gaze-enabled interaction design, gesture and tactile user interfaces, gesture-based user interface design and interaction, health/medical devices, humans and robots, human-work interaction design, interface layout and data entry, learning and knowledge-sharing, learning tools, learning contexts, managing the UX, mobile interaction design, and mobile phone applications.