Why some team members go the extra mile while others don't--and how to get more out of everyone Business leaders know that some members of their teams go above and beyond while others get by doing the bare minimum. The question on everyone's lips is how to turn every member of your organization into a top performer. Beyond the Call uses case studies, the real-world stories of real managers, and groundbreaking research from NYU's Stern School of Business, to answer important questions about performance and offer real solutions for building high-performing organizations and teams. This book will show you how to coax every member of you team to do more, leaving behind mediocrity for excellence. 'Beyond the Call addresses a topic that goes to the very heart of what makes organisations successful in the 21st Century...this book provides a useful framework to help managers understand more about the discretionary effort. Beyond the Call outlined discretionary effort principles that all managers should benefit from adopting' Jonathan Emms, Head of Primary Care, Country Lead, Pfizer UK

Here is the story behind the phenomenal success of Norm Miller, chairman of Interstate Batteries and businessman extraordinare. From his early years in sales to becoming chairman of the largest independent replacement battery company in the U.S., Miller talks about the principles that have been the guiding force in his life. This is a great success story and the compelling spiritual journey of an innovative leader. 8-pp photo insert.

The women of Sensible Shoes are navigating both deep joy and devastating loss. Can Mara, Hannah, Charissa, and Becca find equilibrium in the midst of all that has changed? In this final installment of the Sensible Shoes series, you're invited to travel with these beloved friends as they endure trials that test their trust and their willingness to walk an extra mile.

What kind of a Fortune 500 CEO works on a folding table, answers his own phone, visits hourly employees as often as possible, and is criticized by Wall Street for being too good to his employees? The kind of leader who understands the Law of Addition.

Sharon Garlough Brown tells the moving story of four strangers as they reluctantly arrive at a retreat center and find themselves drawn out of their separate stories of isolation and struggle and into a collective journey of spiritual practice, mutual support and personal revelation.