"I believe that David has struck upon the foundational benchmark of service for the next business generation. It is a true master that can impart knowledge in an entertaining fashion. This book is the valuable resource for any proactive success-minded leader that intends on exceeding expectations." -Dr. Julian L. Evans "A fresh look at putting the customer at the heart of marketing. It's an enjoyable look at creating an experience that customers will associate positively with your product or service." -Dr. Diane Troyer, president, Cy-Fair College "The key to success for any business is customer satisfaction, and this little book gets to the essence of how to take care of customers in an entertaining, memorable, and effective manner. It is a valuable tool for all of us that are striving to earn loyal customers." -Darcy Mingoia, president, Cy-Fair Houston Chamber of Commerce

"I believe that David has struck upon the foundational benchmark of service for the next business generation. It is a true master that can impart knowledge in an entertaining fashion. This book is the valuable resource for any proactive success-minded leader that intends on exceeding expectations." -Dr. Julian L. Evans "A fresh look at putting the customer at the heart of marketing. It's an enjoyable look at creating an experience that customers will associate positively with your product or service." -Dr. Diane Troyer, president, Cy-Fair College "The key to success for any business is customer satisfaction, and this little book gets to the essence of how to take care of customers in an entertaining, memorable, and effective manner. It is a valuable tool for all of us that are striving to earn loyal customers." -Darcy Mingoia, president, Cy-Fair Houston Chamber of Commerce

This text seeks to raise the curtain on competitive pricing strategies and asserts that businesses often miss their best opportunity for providing consumers with what they want - an experience. It presents a strategy for companies to script and stage the experiences provided by their products.

Beyond Lies the Wub was the first story ever published by science fiction writer Philip K. Dick. In this short story Peterson buys a "wub" from a local before his departure from Mars and takes it back aboard the ship on which he is a crew member. But the captain Franco cites his concerns about the extra weight of having this huge pig-like creature on-board, although he really seems more interested in how it might taste. Once in space however, the crew realize that the wub is an intelligent being, able to use telepathy and perhaps even control people's minds.

Brought to the feet of Christ by her own trauma, Alice Smith talks for the first time about the abuse she faced. Powerful personal testimony provides healing and help.

Values and their application are a continuing area of concern for those involved in work with children and families. This book provides a means of understanding models of social welfare and children's services, and relating these to the challenges of practice. Key debates about values in children's services are identified and examined, in their legislative, policy and practice contexts. The text develops a range of approaches to practice, utilizing case examples to illustrate the challenges, and to help practitioners with the task of reconciling competing expectations in their work with children. New to this Edition: - Increased coverage of authoritarian states and hybrid regimes - A wider range of international case studies than ever before, particularly including expanded coverage of Latin America and Africa - A resource-packed companion website featuring student and lecturer materials such as interactive quizzes, video tutorials, essay papers, testbanks and an exclusive web-only chapter on Political Economy

This book constitutes the thoroughly refereed proceedings of the 10th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2015, held in Dublin, Ireland, in May 2015. The 22 full papers, 11 short papers and 10 short papers describing prototypes and products were carefully reviewed and selected from 111 submissions. The papers are organized in topical sections on design science research in action; meta perspectives; data mining and analytics; emerging themes; design practice and design thinking; and prototypes.