"Breanne always provides clear and specific help for customer experiences that exceeds what I could create on my own. She truly is a course design rockstar." - Chris Guillebeau, NYT Bestselling Author, The $100 Startup ``Breanne's powerful blend of learning strategies and their application to the online marketplace has completely changed my business. If you're ready to build your next highly profitable online course, program or workshop but don't want to settle for less-than-transformational results, you need to read `Beyond Satisfaction'.'' - Tara Gentile, Creator of Quiet Power Strategy(r) Every day, inboxes the world 'round are inundated with emails from authors, marketers, podcasters and bloggers all talking about one thing: online courses. Email after email from every corner of the online world, extolling the virtues of getting into the online teaching game, exclaiming that online courses are the perfect solution for scaling and growing a business. As the tidal wave of online courses gains speed and volume, simply having a course is that satisfies customers is no longer good enough. If your business is to grow and thrive, you need to create transformational learning experiences that delight customers. That's where Beyond Satisfaction comes in. In Beyond Satisfaction, you'll discover the underlying principles of transformative learning. With extensive case studies and action steps, you'll be able to easily apply the principles to your own courses and programs. No longer will you have to wonder what it takes to create the transformational online course, workshop or program you've been dreaming of. With Beyond Satisfaction, you get a playbook for creating a course that truly gets results. If you-or your customers-are getting jaded about the online course marketplace, this book is for you. If you're just getting started with online training and want to create something remarkable, this is for you. If you want to maximize your impact and make a dent in the world, this book is for you. It's time to go Beyond Satisfaction.

For nearly four decades, J. D. Power and Associates has been measuring consumer satisfaction and helping businesses improve profits by paying attention to what customers really want. Their annual awards are widely publicized and valued worldwide for what they say about a company’s commitment to its customers. Now, at last, the company has created the definitive book on how to boost profits by increasing customer satisfaction. Although most businesses pay lip service to putting customers first, few actually listen to the voice of the customer and use it as a tangible asset. In this book, J. D. Power and Associates provides an insider’s perspective on some of the most successful companies on the planet. Corporate giants such as Toyota and Staples and local legends like Mike Diamond Plumbing all use customer satisfaction as their key to market dominance. Satisfaction opens the vault on years of J. D. Power data, quantifying the elusive links between satisfaction and customer loyalty, market share, and profits. The book provides extensive coverage of the varying touchpoints of consumer satisfaction—covering every type of business from service providers to product manufacturers—and shows companies in detail how to make a commitment to consumers at the highest levels and translate this commitment into strategies and practices. For any business that wants to reap the rewards that come when they truly put the customer first, this is the ultimate guide.

Designed for advanced MBA and doctoral courses in Consumer Behavior and Customer Satisfaction, this is the definitive text on the meaning, causes, and consequences of customer satisfaction. It covers every psychological aspect of satisfaction formation, and the contents are applicable to all consumables - product or service.Author Richard L. Oliver traces the history of consumer satisfaction from its earliest roots, and brings together the very latest thinking on the consequences of satisfying (or not satisfying) a firm's customers. He describes today's best practices in business, and broadens the determinants of satisfaction to include needs, quality, fairness, and regret ('what might have been').The book culminates in Oliver's detailed model of consumption processing and his satisfaction measurement scale. The text concludes with a section on the long-term effects of satisfaction, and why an understanding of satisfaction psychology is vitally important to top management.

"GRASPED Beyond Business" presents a transformative guide for those seeking to intertwine personal growth with professional development. It offers 20 innovative strategies, such as Blue Sky Thinking, Value-Added Services, and Sustainable Business Practices, designed to enhance both personal well-being and business acumen. The book serves as a comprehensive manual for achieving excellence in a world where personal and professional boundaries are increasingly blurred. This book's USP lies in its holistic approach, seamlessly integrating personal development strategies with innovative business tactics. Unlike other guides that focus solely on either professional success or personal growth, "GRASPED Beyond Business" bridges the gap, providing a balanced roadmap for thriving in both realms. Embark on a journey of innovation and growth with "GRASPED Beyond Business." This guide is your companion through the labyrinth of personal and professional development, offering fresh perspectives on achieving success and fulfillment in today's interconnected world.

Draws on such fields as neuoscience, economics, and evolutionary psychology to address the question of how to find a more satisfying way to live, arguing that the key to satisfaction lies in the complexity and challenge in one's life.

This is part of a series of AMA management briefings which provide concise reports on current trends for professionals. It considers the question of customer satisfaction and customer loyalty, showing how to maximize profitability.

Traditionally, the concept of quality of life has been viewed through objective indicators. Beyond Facts looks at quality of life through a new lens, namely, the perceptions of millions of Latin Americans. Using an enhanced version of the recently created Gallup World Poll that incorporates Latin America-specific questions, the Inter-American Development Bank surveyed people from throughout the region and found that perceptions of quality of life are often very different from the reality. These surprising findings have enormous significance for the political economy of the region and provide a wealth of information for policymakers and development practitioners to feast upon.