The last two decades have seen the rise of the service economy, where image and customer perceptions are crucially important in building a successful business. Nigel Barlow draws on two decades of experience in 20 countries to argue that the age of service has failed to deliver on its promises. He goes far beyond the standard business-speak cliches of customer service to show why merely satisfying customers is not enough. He explores with original examples and firsthand experinces why service so often falls short of customer expectations, and shows how to think and act to create legendary service in the reader's own organization.

Batteries not Included is full of ideas and strategies to make your career more successful. The little things you do make a big difference when it comes to networking. Attitude, Brand and Creativity are just the start. Whether you are a novice or experienced networker, this book will cause you to reflect about how you interact with clients, prospects and other people in your business community. In this book you will learn: *Building a network requires focus and determination. *Creativity counts. *Following up with people is so important that it warrants scheduling on your daily calendar.

Chip, an android created by the high school science teacher, enrolls in junior high school, where his attempt to clear himself of charges of stealing lead to humorous adventures.

When was the last time you tried to assemble something without the instructions? Were you frustrated? Did you struggle to see how the pieces fit together? Do you struggle in the same way with your marriage, uncertain of how to assemble your relationship? If so, then join Courtney Short as he provides an instruction manual for the marriage you've always wanted. Courtney has set out to provide a how-to guide for struggling couples. He explains how the nuts and bolts of relationships—love, forgiveness, honesty, and respect—must be in place to build a strong, stable marriage. Of course, these things alone are not enough. A couple must also seek God's plan for their marriage and trust in his design. The fourteen keys that Courtney outlines for Christian couples will help you and your spouse build the marriage you were meant to have. Following godly instructions might not be easy, but the end result will be worth it. When it comes to marriage, there is Some Assembly Required.

You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.