Written by a veteran salesman and negotiator with a track record spanning millions of pounds in sealed deals, this book draws on the most advanced techniques used today by elite negotiators and professional influencers.

One of the world's most recognizable divorce attorneys shares his wit and wisdom on the tactics and strategies of effective negotiation.

Written by a sales veteran with a track record spanning millions of dollars in sealed deals, this book blends the best psychological, NLP (Neuro Linguistic Programming), and classical persuasion techniques with a street-wise, gritty success system based on the author's own hard experience.

Anyone involved in sales faces huge challenges these days, from fierce global competition and increased pressure on margins to the power of internet-savvy buyers and difficulties with getting time with prospective buyers. To succeed in sales, something more than the traditional techniques is needed. Neuro-Sell presents an effective, brain-based approach to selling that is sensitive to what's going on in the customer's mind. Neuro-Sell helps readers understand the importance of the unconscious and get below the surface of what people say to recognise what they really mean. Packed with examples, quizzes, templates and interactive exercises, it develops readers' skills in building sales relationships with the four main types of buyer and outlines the five stages of neuro-negotiating that will help give readers the competitive edge.

Drawing on their own hard-won experience and modeling the best customer service principles today, Hazeldine and Norton strip customer service back to the bone to reveal the essential tools necessary to become customers' true champions.

In the spring of 1989, union organizer Phil Cohen journeyed to Jackson, Tennessee, to sort out the troubled situation at a historic cotton mill. His task as a representative of the Amalgamated Clothing and Textile Workers Union was to rebuild a failing local and the problems were daunting; an anti-union company in financial disarray, sharply declining union membership, and myriad workplace grievances. In the tumultuous months ahead, ownership of the plant twice switched hands, and he would come to fear for his life and consider desperate measures to salvage the union’s cause. In this riveting memoir, Cohen takes the reader from the union hall and factory gates to the bargaining table and courtroom, and ultimately to the picket line. We see him winning the trust of disillusioned union members, negotiating with a hostile employer and its high-powered legal counsel, and hitting the pavement with leaflets and union cards in hand. We get to know the millworkers with whom he formed close bonds, including a stormy romance with a young woman at the plant. His up-close account of the struggle brims with telling descriptions of the negotiating process, the grinding work at the textile mill, the lives of its employees outside the workplace, and the grim realities of union busting in America. When the organizer’s four-year-old daughter accompanies him to the field, a unique an unexpected dimension is added to the chronicle. A compelling, dramatic story that alternated between major triumphs and frustrating setbacks, The Jackson Project provides a rare look at the labor movement in the American South from an insider’s perspective.

BLOOD MONEY is the true legal thriller of a terrifying David vs. Goliath fight, pitting one brave whistleblower against massive healthcare fraud. While fighting the so-called 'Blood Brothers', Chris Riedel learns of competing firms hiding money in the Cayman Islands and burying gold in backyard storage containers, a corrupt Governor who ignores state law and an Assistant Attorney General who sabotages her state's case. In a showdown that reads like a Hollywood movie, Chris faces extortion and exposes money laundering while fighting for the taxpayer. From Silicon Valley to the Sunshine State, he shares his story and actions, which have resulted in more than $550 million in settlements and a court verdict... and counting.