Drawing on their own hard-won experience and modeling the best customer service principles today, Hazeldine and Norton strip customer service back to the bone to reveal the essential tools necessary to become customers' true champions.

Written by a sales veteran with a track record spanning millions of dollars in sealed deals, this book blends the best psychological, NLP (Neuro Linguistic Programming), and classical persuasion techniques with a street-wise, gritty success system based on the author's own hard experience.

Anyone involved in sales faces huge challenges these days, from fierce global competition and increased pressure on margins to the power of internet-savvy buyers and difficulties with getting time with prospective buyers. To succeed in sales, something more than the traditional techniques is needed. Neuro-Sell presents an effective, brain-based approach to selling that is sensitive to what's going on in the customer's mind. Neuro-Sell helps readers understand the importance of the unconscious and get below the surface of what people say to recognise what they really mean. Packed with examples, quizzes, templates and interactive exercises, it develops readers' skills in building sales relationships with the four main types of buyer and outlines the five stages of neuro-negotiating that will help give readers the competitive edge.

One of the biggest challenges for new managers is how to get the best out of each of their team members so they achieve superior results—and make you, the new manager, look good! In Bare Knuckle People Management authors Sean O'Neil and John Kulisek cut through the crap to show managers how to push their teams to success, not by following fluffy leadership training but by using the skills that got them promoted in the first place. Forget kumbayas or one-minute managing. The best people managers know that approaches that work great with one employee will be lost on the next. With the same irreverent and straightforward style they use in their management training workshops, O'Neil and Kulisek describe the 16 basic worker types you must learn to recognize, from The Badass to The Burnout, and how to customize your leadership style for each type. The authors encourage the readers to take pieces of what works from each of the sections and they also remind them to follow the gut instinct that got them to their new management position in the first place. Written in short, easily digestible sections, and both entertaining and insightful throughout, Bare Knuckle People Management is perfect for any manager pressed for time and in need of some straightforward advice.

Father. Fighter. Champion. Outlaw. Hailed as an “exhilarating debut” by Publishers Weekly, Bare Knuckle by former Rolling Stone editor Stayton Bonner (nominated for the Dan Jenkins Medal of Excellence in Sportswriting) takes readers into a previously unknown world: the underground circuit of illegal bare-knuckle fighting. Bare Knuckle is the remarkable true tale of Bobby Gunn, the 73–0 undisputed champion of bare-knuckle boxing. An inspiring underdog story that reads like a real-life Rocky. Bobby Gunn has been fighting for his existence since a childhood spent living under the hand of his volatile father, and would do anything to give his seven-year-old daughter a better life—including betting on himself in the underground world of bare-knuckle boxing. In 1984, Gunn was an eleven-year-old boxer in Ontario when his father woke him in the middle of the night to fight grown men in motel parking lots for money, his old man pocketing the cash. From there, Gunn traveled to Las Vegas, Tijuana, and beyond, competing in ringed matches as well as in biker bars and mobster dens on the side, brawling to make ends meet. But it was only with the birth of his daughter—and his desire to help her avoid his fate—that Gunn entered the big-time world of underground Russian-mob matches of up to $50,000 a night in New York City, hoping to finally raise his family above the fray. Former Rolling Stone editor Stayton Bonner travels the underground for years with Gunn, the world champion of bare-knuckle boxing with a 73–0 record, shining a light on a secret circuit that’s never before been revealed. Along the way, we explore the fascinating history of this first sport in America, Gunn’s Irish Traveler community—a sect of religious fighters best known through Brad Pitt’s depiction in Snatch—as well as his part in the improbable rise of the Bare Knuckle Fighting Championship, the first legal revival of the sport. Bare Knuckle, a tale of triumph, loss, and a father’s love for his family, is a heartbreaking but ultimately inspiring story that will have you rooting until the end.

The oldest and most respected martial arts title in the industry, this popular monthly magazine addresses the needs of martial artists of all levels by providing them with information about every style of self-defense in the world - including techniques and strategies. In addition, Black Belt produces and markets over 75 martial arts-oriented books and videos including many about the works of Bruce Lee, the best-known marital arts figure in the world.

The oldest and most respected martial arts title in the industry, this popular monthly magazine addresses the needs of martial artists of all levels by providing them with information about every style of self-defense in the world - including techniques and strategies. In addition, Black Belt produces and markets over 75 martial arts-oriented books and videos including many about the works of Bruce Lee, the best-known marital arts figure in the world.