How to Interpret the Baldrige Criteria for Performance Excellence The twelfth edition for the 2003 Baldrige criteria provides you with the best understanding of this exhaustive quality program. Written in an easy-to-understand format by one of the best-known authorities on the Baldrige criteria, Mark Graham Brown, it is the most recognized reference in its field. The book illustrates the key relationships that exist among the criteria and details how the scoring scale operates, both critical aspects of writing a Baldrige Award application. The book provides a clear and concise explanation on how to prepare for a site visit, its purpose, what a Baldrige examiner looks for, and the questions typically asked during the visit. As well, the new edition includes a list of state awards based on the Baldrige criteria. The awards are organized by state for easy reference.

This booklet is a guide to interpreting the criteria in the seven Baldrige categories to help your organization improve quality. It begins with answers to commonly asked questions about the Award criteria. Then it breaks down the 19 items under the seven category headings of the Baldrige criteria with concise explanation and quick tips of what excellent companies do in each area.

Now in its 16th edition, this volume is the most widely used and recognized guide to the Malcolm Baldrige National Quality Award. The 2007 Criteria now includes 18 questions, one for each of the Baldrige Criteria Items. Significant changes in the 2007 award include a stronger emphasis on— · Leadership, which now includes a focus on performance measures and their use by senior leaders; · Measurement, Analysis, and Knowledge,with a focus on needs for management of information and information technology · Workforce Focus, redesigned around workforce engagement and the workforce environment · Customer and Market Focus, with a focus on the voice of the customer · Process Management, redesigned around work systems, core competencies, and work processes Strategic Planning, with a focus on innovation, strategic advantages, and resource needs to accomplish strategic objectives · Results, aligned with the above categories to ensure the measurement of important and appropriate results This definitive reference for helping companies achieve world-class results is the only book on the Baldrige Criteria to detail, in simple and straightforward language, every category, examination item, and required area.

Bring Lean Improvements to the Administrative Areas of Your Organization! Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrative activities in need of attention. To address these, it applies the eight-step process for removing waste and reorganizing workflow. Accompanying the book are downloadable resources containing a lean assessment tool, a storyboard template, charts, a team charter, and worksheets. Along with this book you receive downloadable resources containing a lean assessment tool, a storyboard template, useful charts, a team charter, forms, reports, and worksheets!

This second edition has been designed to monitor the progress in develop ment over the past few years and to build on the information given in the first edition. It has been extensively revised and updated. My thanks go to all who have contributed to this work. D.F.W. May 1996 Preface to the first edition This book is the result of a group of development scientists feeling that there was an urgent need for a reference work that would assist chemists in understanding the science involved in the development of new products. The approach is to inform in a way that allows and encourages the reader to develop his or her own creativity in working with marketing colleagues on the introduction of new products. Organised on a product category basis, emphasis is placed on formulation, selection of raw materials, and the technology of producing the products discussed. Performance considerations, safety, product liability and all aspects of quality are covered. Regulations governing the production and sale of cosmetic products internationally are described, and sources for updated information provided. Throughout the book, reference is made to consumer pressure and environmental issues-concerns which the development scientist and his or her marketing counterpart ignore at their own, and their employer's peril. In recent years, many cosmetic fragrances and toiletry products have been converted from aerosols to mechanically press uri sed products or sprays, and these are described along with foam products such as hair conditioning mousses.