When everyone in an organization is focused on results it is easy to lose sight of the bigger picture. This book uses the experience of Nokia to develop a frame-work for the organization of the future - one which is efficient, learning and healthy.

This is not a book about how to run a company. It is about how to look at the world differently. Ultimately, this will help the reader to deal with complexity more effectively. The market today is flooded with books which claim to show paths to higher organizational effectiveness. Most of these recommendations are given as “recipes for success” and on pragmatic grounds. This book, however, is targeted at all those who want access to the powerful models of systemic manageme nt in order to improve their skills in coping with complexity. The contents are of interest to people who deal with organizations – as leaders and mana gers or specialists, or as advanced students. The purpose is to give them conceptual and methodological guidelines by means of which they can. • Increase the “intelligence” of exis ting organizations by introducing or substituting a better design; • Shape new organizations so that they are “intelligent” from the very start. What are the distinctive features of this book? The book is the result of a long term research effort in to the deep seated, invariant features of organizations, ba sed on the Systems Approach, namely, Organizational Cybernetics and System Dynamics. These sciences have specialized in uncovering such basi c properties. They convey a fresh, sophisticated and unorthodox perspective. It is therefore worthwhile acq uiring the capability of looking at the social world in this different way.

The Intelligent Organisation proposes a radically different way of designing organisations to capitalise on the potential offered by contemporary information capability. Intelligent Organisations, designed backwards from their customers, recognise information as their key source of competitive advantage. An Intelligent Organisation uses information to drive learning and adaptation at the level of individuals, tasks, processes and the whole organisation, to deliver transformational changes in business performance. This fully updated 2nd edition explores how to enable this change through systemic reinvention. Drawing on proven organisational applications exploiting data, information and management science, and grounded in tested theory, this book is not about incremental improvement, but about fundamentally rethinking the whole. Building on the first edition, two chapters have been added to apply the ideas of the Intelligent Organisation to the individual as well as to the nation. Further discussion on the current issues around technology and ethics have been incorporated, as well as review questions and improved pedagogy. The text contains updated case studies throughout, and is accompanied by a dedicated website, www.intelligentorganisation.com, with support materials for lecturers. Uniquely bridging the gap between information systems and organisational behaviour, The Intelligent Organisation will be of particular significance to Masters and Undergraduate students of Information Systems, Knowledge Management and Organisational Theory.

Demonstrates how an organization can manage its information more effectively in order to increase its capacity to learn and adapt. Examines the relationship between information management and the intelligent organization and highlights the concept of environmental scanning, defined as the acquisition and use of information about the organization's external environment. Discusses the management of information sources and examines the use and potential of online databases and Internet resources. Includes case studies of environmental scanning in several organizations.

This is not a book about how to run a company. It is about how to look at the world differently. Ultimately, this will help the reader to deal with complexity more effectively. The market today is flooded with books which claim to show paths to higher organizational effectiveness. Most of these recommendations are given as ”recipes for success“ and on pragmatic grounds. This book, however, is targeted at all those who want access to the p- erful models of systemic management in order to improve their skills in coping with complexity. The contents are of interest to people who deal with organizations – as leaders and managers or specialists, or as advanced students. The purpose is to give them conceptual and methodological guidelines by means of which they can Increase the "intelligence" of existing organizations by introducing or substituting a better design; Shape new organizations so that they are "intelligent" from the very start.

Learning Organizations delves into why learning is an essential business operation; how modern learning is different from industrial-era training; how to discover learning sources and opportunities; how to design a learning environment and learning strategies that optimize the potential of every employee.