This thesis addresses the issue of customer complaints in the context of Customer Relationship Management (CRM). After a comprehensive survey of the current literature on CRM, the thesis describes the development of a new intelligent CRM (I-CRM) framework, which integrates text analytics, type mapping, SPSS, structural equation modeling, and linear and fuzzy approaches. This new methodology, in contrast to previous ones, is able to handle customer complaints with respect to different variables, thus allowing organizations to find their key customers and key complaints, and to address and provide solution to the major complaints of the key customers, hence promoting business development. The thesis also describes the successful application of the method to a real-world case, represented by the immeasurable truck drivers complaints at the Fremantle port in Western Australia.

The study of patterns in the context of ontology engineering for the semantic web was pioneered more than a decade ago by Blomqvist, Sandkuhl and Gangemi. Since then, this line of research has flourished and led to the development of ontology design patterns, knowledge patterns, and linked data patterns: the patterns as they are known by ontology designers, knowledge engineers, and linked data publishers, respectively. A key characteristic of those patterns is that they are modular and reusable solutions to recurrent problems in ontology engineering and linked data publishing. This book contains recent contributions which advance the state of the art on theory and use of ontology design patterns. The papers collected in this book cover a range of topics, from a method to instantiate content patterns, a proposal on how to document a content pattern, to a number of patterns emerging in ontology modeling in various situations.

Recent Advances in Economics and Administration Sciences Concepts, Researches and Applications

This book constitutes the refereed proceedings of the 4th IFIP TC 12 International Conference on Artificial Intelligence, IFIP AI 2015, Held as Part of WCC 2015, in Daejeon, South Korea, in October 2015. The 13 full papers presented were carefully reviewed and selected from 36 submissions. The papers are organized in topical sections on artificial intelligence techniques in biomedicine, artificial intelligence for knowledge management, computational intelligence and algorithms, and intelligent decision support systems.

In the rapidly evolving digital era, businesses undergo profound transformations requiring strategic adaptation and optimization. Digital Business and Optimizing Operating Strategies delves into the intricate interplay between digital technology and business strategies, exploring various facets such as management, marketing, finance, human resources, and more within the digital market structure. This comprehensive book critically examines enterprises' skills, productivity, and adaptability in response to technological advancements and customer expectations. Covering a wide range of sub-topics, this book addresses the management of social media applications, the technological capabilities of human resources, digital sustainability, and the integration of artificial intelligence technology. By highlighting opportunities and challenges, the book serves as a valuable resource for researchers and practitioners across diverse disciplines, offering novel perspectives and cutting-edge practices in the digital business landscape. This book is designed to resonate with a diverse audience, and will appeal to researchers, marketing managers, metaverse enthusiasts, website designers and developers, e-commerce practitioners, social media users, consumer behavior and marketing researchers, and brand experts. It is an essential resource for both undergraduate and graduate students while also serving as a valuable reference for professionals in the field.

This book gathers the proceedings of the Seventh International Conference on Computational Science and Technology 2020 (ICCST 2020), held in Pattaya, Thailand, on 29–30 August 2020. The respective contributions offer practitioners and researchers a range of new computational techniques and solutions, identify emerging issues, and outline future research directions, while also showing them how to apply the latest large-scale, high-performance computational methods.

The book focuses on the context of social and political keitsdiskussion sustainability and the growing difficulties in road freight with the question of how rail services can be practically integrated into the value network of industrial and commercial enterprises. The integration of the material and information flows to the large number of legally independent actors is the focus.​