An accessible explanation of the technologies that enable such popular voice-interactive applications as Alexa, Siri, and Google Assistant. Have you talked to a machine lately? Asked Alexa to play a song, asked Siri to call a friend, asked Google Assistant to make a shopping list? This volume in the MIT Press Essential Knowledge series offers a nontechnical and accessible explanation of the technologies that enable these popular devices. Roberto Pieraccini, drawing on more than thirty years of experience at companies including Bell Labs, IBM, and Google, describes the developments in such fields as artificial intelligence, machine learning, speech recognition, and natural language understanding that allow us to outsource tasks to our ubiquitous virtual assistants. Pieraccini describes the software components that enable spoken communication between humans and computers, and explains why it's so difficult to build machines that understand humans. He explains speech recognition technology; problems in extracting meaning from utterances in order to execute a request; language and speech generation; the dialog manager module; and interactions with social assistants and robots. Finally, he considers the next big challenge in the development of virtual assistants: building in more intelligence--enabling them to do more than communicate in natural language and endowing them with the capacity to know us better, predict our needs more accurately, and perform complex tasks with ease.

Design, develop, and deploy human-like AI solutions that chat with your customers, solve their problems, and streamline your support services. In Conversational AI, you will learn how to: Pick the right AI assistant type and channel for your needs Write dialog with intentional tone and specificity Train your AI’s classifier from the ground up Create question-and-direct-response AI assistants Design and optimize a process flow for web and voice Test your assistant’s accuracy and plan out improvements Conversational AI: Chatbots that work teaches you to create the kind of AI-enabled assistants that are revolutionizing the customer service industry. You’ll learn to build effective conversational AI that can automate common inquiries and easily address your customers' most common problems. This engaging and entertaining book delivers the essential technical and creative skills for designing successful AI solutions, from coding process flows and training machine learning, to improving your written dialog. Purchase of the print book includes a free eBook in PDF, Kindle, and ePub formats from Manning Publications. About the technology Create AI-driven chatbots and other intelligent agents that humans actually enjoy talking to! Adding intelligence to automated response systems saves time and money for you and your customers. Conversational AI systems excel at routine tasks such as answering common questions, classifying issues, and routing customers to the appropriate human staff. This book will show you how to build effective, production-ready AI assistants. About the book Conversational AI is a guide to creating AI-driven voice and text agents for customer support and other conversational tasks. This practical and entertaining book combines design theory with techniques for building and training AI systems. In it, you’ll learn how to find training data, assess performance, and write dialog that sounds human. You’ll go from building simple chatbots to designing the voice assistant for a complete call center. What's inside Pick the right AI for your needs Train your AI classifier Create question-and-direct-response assistants Design and optimize a process flow About the reader For software developers. Examples use Watson Assistant and Python. About the author Andrew R. Freed is a Master Inventor and Senior Technical Staff Member at IBM. He has worked in AI solutions since 2012. Table of Contents PART 1 FOUNDATIONS 1 Introduction to conversational AI 2 Building your first conversational AI PART 2 DESIGNING FOR SUCCESS 3 Designing effective processes 4 Designing effective dialogue 5 Building a successful AI assistant PART 3 TRAINING AND TESTING 6 Training your assistant 7 How accurate is your assistant? 8 Testing your dialogue flows PART 4 MAINTENANCE 9 Deployment and management 10 Improving your assistant PART 5 ADVANCED/OPTIONAL TOPICS 11 Building your own classifier 12 Additional training for voice assistants

The life and times of the Smart Wife--feminized digital assistants who are friendly and sometimes flirty, occasionally glitchy but perpetually available. Meet the Smart Wife--at your service, an eclectic collection of feminized AI, robotic, and smart devices. This digital assistant is friendly and sometimes flirty, docile and efficient, occasionally glitchy but perpetually available. She might go by Siri, or Alexa, or inhabit Google Home. She can keep us company, order groceries, vacuum the floor, turn out the lights. A Japanese digital voice assistant--a virtual anime hologram named Hikari Azuma--sends her "master" helpful messages during the day; an American sexbot named Roxxxy takes on other kinds of household chores. In The Smart Wife, Yolande Strengers and Jenny Kennedy examine the emergence of digital devices that carry out "wifework"--domestic responsibilities that have traditionally fallen to (human) wives. They show that the principal prototype for these virtual helpers--designed in male-dominated industries--is the 1950s housewife: white, middle class, heteronormative, and nurturing, with a spick-and-span home. It's time, they say, to give the Smart Wife a reboot. What's wrong with preferring domestic assistants with feminine personalities? We like our assistants to conform to gender stereotypes--so what? For one thing, Strengers and Kennedy remind us, the design of gendered devices re-inscribes those outdated and unfounded stereotypes. Advanced technology is taking us backwards on gender equity. Strengers and Kennedy offer a Smart Wife "manifesta," proposing a rebooted Smart Wife that would promote a revaluing of femininity in society in all her glorious diversity.

Advanced Virtual Assistants (AVAs) are computer programs that use artificial intelligence (AI) to perform various tasks for human users. These AI-powered assistants can help with multiple activities, including scheduling appointments, answering questions, managing email and social media, and even performing complex calculations. They can be accessed through various platforms, including smartphones, smart speakers, and other digital devices. AVAs utilize natural language processing (NLP) and machine learning algorithms to understand human language and improve their responses over time. As these technologies advance, virtual assistants are becoming increasingly sophisticated and capable of handling more complex tasks. As a result, they are transforming how we interact with technology and providing users with more efficient and personalized experiences. This book is a helpful reference for scientists and industrial experts interested in AVAs' current and future capabilities.

Technology scholars declare an emergency: attention must be paid to the inequality, marginalization, and biases woven into our technological systems. This book sounds an alarm: we can no longer afford to be lulled into complacency by narratives of techno-utopianism, or even techno-neutrality. We should not be reassured by such soothing generalities as "human error," "virtual reality," or "the cloud." We need to realize that nothing is virtual: everything that "happens online," "virtually," or "autonomously" happens offline first, and often involves human beings whose labor is deliberately kept invisible. Everything is IRL. In Your Computer Is on Fire, technology scholars train a spotlight on the inequality, marginalization, and biases woven into our technological systems.

The Practical Philosophy of AI-Assistants presents a formal conversation between an AI engineer, Peter, and a humanities researcher, Suman. The book ensures that specialist concepts in AI research are made comprehensible to a humanities researcher, while humanities theories can be easily grasped by an AI engineer.The authors establish ground rules to design an AI-Assistant, that is, an AI system that could act as a personal friend, consultant and confidante for every individual, to be integrated into our daily lives. These rules apply to four large areas of AI development: recognition and identification, communication, explanation, and civility.In discussing these areas, this book provides an accessible account of the current state of AI research, as well as adding nuance to the underpinning assumptions informing the relevant technologies, reflecting on their social implications.The broader ideological objective of The Practical Philosophy of AI-Assistants is captured by the phrase 'practical philosophy', which expresses a commitment to bringing AI development to work towards a good life for all.

Follow a step-by-step, hands-on approach to building production-ready enterprise cognitive virtual assistants using Google Dialogflow. This book provides an overview of the various cognitive technology choices available and takes a deep dive into cognitive virtual agents for handling complex real-life use cases in various industries such as travel and weather. You’ll delve deeper into the advanced features of cognitive virtual assistants implementing features such as input/output context, follow-up intents, actions and parameters, and handling complex multiple intents. You’ll learn how to integrate with third-party messaging platforms by integrating your cognitive bot with Facebook messenger. You’ll also integrate with third-party APIs to enrich your cognitive bots using webhooks. Cognitive Virtual Assistants Using Google Dialogflow takes the complexity out of the cognitive platform and provides rich guidance which you can use when developing your own cognitive bots. The book covers Google Dialogflow in-depth and starts with the basics, serving as a hands-on guide for developers who are starting out on their journey with Google Dialogflow. All the code presented in the book will be available in the form of scripts and configuration files, which allows you to try out the examples and extend them in interesting ways. What You Will Learn Develop cognitive bots with Google Dialogflow technologyUse advanced features to handle complex conversation scenariosEnrich the bot’s conversations by understanding the sentiment of the userSee best practices for developing cognitive botsEnhance a cognitive bot by integrating with third-party services Who This Book Is For AI and ML developers.