Prize-winning author Martha Derthick draws on the recent experience of the Social Security Administration to examine the quality of policymaker's guidance and the feasibility of their policies. Derthick concludes that many structural features of American government hinder good administration, that policymakers lack concern for administration, and that they often miscalculate the administrative consequences of their policy choices. To illustrate this argument, Agency Under Stress analyzes two much-publicized cases of poor performance by one of the biggest and best established of U.S. government agencies, the Social Security Administration. The first case is that of the supplemental security income program to support needy blind, aged and disabled persons. Given responsibility of administering the program in 1974, the Social Security Administration was unequal to the task: many payments were made in error; many eligible persons were not paid; computer systems were not ready; field employees worked millions of hours of overtime; and other agency programs suffered. The second case is that of an eligibility review that Congress ordered the Social Security Administration to conduct for disability insurance recipients in the 1980s. The results were similarly traumatic: of over 1.2 million cases examined, 495,000 had benefits terminated, and, flooded with appeals, the courts ruled overwhelmingly against the agency. Derthick's analysis and conclusions have far-reaching implications for how the government can effectively serve its clients.

Prize-winning author Martha Derthick draws on the recent experience of the Social Security Administration to examine the quality of policymaker's guidance and the feasibility of their policies. Derthick concludes that many structural features of American government hinder good administration, that policymakers lack concern for administration, and that they often miscalculate the administrative consequences of their policy choices. To illustrate this argument, Agency Under Stress analyzes two much-publicized cases of poor performance by one of the biggest and best established of U.S. government agencies, the Social Security Administration. The first case is that of the supplemental security income program to support needy blind, aged and disabled persons. Given responsibility of administering the program in 1974, the Social Security Administration was unequal to the task: many payments were made in error; many eligible persons were not paid; computer systems were not ready; field employees worked millions of hours of overtime; and other agency programs suffered. The second case is that of an eligibility review that Congress ordered the Social Security Administration to conduct for disability insurance recipients in the 1980s. The results were similarly traumatic: of over 1.2 million cases examined, 495,000 had benefits terminated, and, flooded with appeals, the courts ruled overwhelmingly against the agency. Derthick's analysis and conclusions have far-reaching implications for how the government can effectively serve its clients.

To-do: Stop the bad guys. Rescue the wizard. Find the perfect outfit for New Year’s Eve. At last, Owen Palmer, the dreamboat wizard at Magic, Spells, and Illusions, Inc., has conjured up the courage to get Katie Chandler under the mistletoe at the office holiday party. But just when it looks like Katie has found her prince, in pops her inept fairy godmother, Ethelinda, to throw a wand into the works. Ethelinda’s timing couldn’t be worse. A plot hatched by MSI’s rogue ex-employees, Idris and his evil fairy gal pal Ari, threatens to expose the company’s secrets–and the very existence of magic itself. Even worse, it could also mean the end of Katie’s happily-ever-after. Now Katie and Owen must work side by side (but alas, not cheek to cheek) to thwart the villains’ plans. Braving black-magic-wielding sorceresses, subway-dwelling dragons, lovelorn frog princes, and even the dreaded trip to meet Owen’s parents at Christmas, Katie and her beau are in a battle to beat Idris at his own sinister game. All mischief and matters of the heart will come to a head at a big New Year’s Eve gala, when the crystal ball will drop, champagne will pour, and Katie will find herself truly spellbound. Praise for Shanna Swendson’s Once Upon Stilettos “Magical and totally delightful . . . [a] quirky, lighthearted romance.” –freshfiction.com “A fast and funny read. Chicklit meets urban fantasy.” –Mary Jo Putney, author of The Marriage Spell