This technologically up-to-date book provides readers with a comprehensive introduction to office management, focusing on what office managers actually do on the job. The author¿s signature easy-to-read style is coupled with a presentation that systematically explores the full range of office management topics--office environment, employees, systems, and functions. Current coverage includes technological advances and their impact on office administration and management--e.g. the Internet, desk-top computers tablet PCs, DVD technology, handheld data-entry devices, USB pen drives, e-printing, Voice Over Internet Protocol, digitizing media, storage application service providers, and Six Sigma and computer misuse. Other discussions feature employee comfort trends, new techniques for forecasting employee needs, increased diversity in the workplace, benchmarking, virtual reality training, job characteristics, theory of motivation, workplace violence, new techniques of job analysis, job evaluations, small groups, new developments in heating/air-condition systems, and dealing with environmental mold. For office managers and supervisors.

Written for both the experienced and the novice in the office world, this primer covers office design, how to ask for a raise, proper grammar, and how to better manage, communicate with, and handle people.

This text will not only cover current management concepts and organizational trends, but it will also deal with the challenges of office management today: computer networking, telecommunications, international business, ethics, conflict resolution, teams, and the quality movement. It is ideal for training and enhancing the productivity of information systems workers at all levels.

The roles and responsibilities of administrative managers are identified and explained in this updated and comprehensive resource on managing the information needs of an organization to facilitate timely, relevant, and accurate communication. Topical case studies and practical examples illustrate the knowledge and skills required for success in office management. Whether managing cultural diversity in the work place or learning proper business ethics, the instructions outlined in this guide provide the basis for arriving at meaningful decisions that can make a candidate an asset in any office environment.

. . . globalization . . . employee empowerment . . . work teams . . . focus groups. . . telecommuting . . . hoteling . . . computer vision syndrome . . . electronic resume banks . . . web-based employment services . . . job training . . . mission and vision statements . . . technostress . . . computerized performance appraisal . . . 360-degree appraisal feedback . . . PPOs . . . knowledge management . . . palmtop computers . . . recordable CDs . . . DVDs . . . mirroring software . . . MANs . . . ISDN . . . ADSL . . . .fax on demand... Internet fax . . . FTP . . . Usenet . . . Listserv . . . IRC . . . digital stamps . . . etc. Students and professors alike are dedicated to "Administrative Office Management" as the textbook of choice for COMPREHENSIVE UNDERSTANDING of Administrative Management. Chapter-after-chapter is ranked "Superior" to similar chapters in other books on the market.

Workbook activities allow users to apply what they learn from the textbook, thus bridging the gap between the users' educational endeavors and future jobs that they may hold as business or office professionals. The package also includes a template CD.