Rethink management in criminal justice. Administration and Management in Criminal Justice: A Service Quality Approach, Third Edition emphasizes the proactive techniques for administration professionals by using a service quality lens to address administration and management concepts in all areas of the criminal justice system. Authors Jennifer M. Allen and Rajeev Sawhney encourage you to consider the importance of providing high-quality and effective criminal justice services. You will develop skills for responding to your customers—other criminal justice professionals, offenders, victims, and the community—and learn how to respond to changing environmental factors. You will also learn to critique your own views of what constitutes management in this service sector, all with the goal of improving the effectiveness of the criminal justice system. New to the Third Edition: Examinations of current concerns and management trends in criminal justice agencies make you aware of the types of issues you may face, such as workplace bullying, formal and informal leadership, inmate-staff relationships, fatal police shootings, and more. Increased discussions of a variety of important topics spark classroom debate around areas such as homeland security–era policing, procedural justice, key court personnel, and private security changes. Expanded coverage of technology in criminal justice helps you see how technology such as cybercrime, electronic monitoring and other uses of technology in probation and parole, body-worn cameras, and police drones have had an impact on the discipline. Updated Career Highlight boxes demonstrate the latest data for each career presented. More than half the book has been updated with new case studies to offer you current examples of theory being put into practice. Nine new In the News articles include topics such as Recent terrorist attacks Police shootings Funding for criminal justice agencies New technology, such as police drones and the use of GPS monitoring devices on sex offenders Cybercrime, cyberattacks, and identity theft Updated references, statistics, and data present you with the latest trends in criminal justice.

Providing cutting-edge coverage of modern management theory, CRIMINAL JUSTICE ORGANIZATIONS: ADMINISTRATION AND MANAGEMENT, International Edition emphasizes the application of management techniques appropriate to each area of the criminal justice system. Known for its thoroughness, accessibility, and practicality, the book focuses on the both the “hows” and “whys” of management techniques, equipping readers with the skills, knowledge, and solid understanding they need to effectively deal with the management challenges they will face in their own careers. Completely current and relevant, the Fifth Edition includes thoroughly updated research, more statistics, and coverage of such key topics as civil liability, political power, ethics, budgeting, and more. Chapters begin with timely opening vignettes that immediately draw readers into management concepts and theory, while insight from actual CJ professionals is featured throughout the text.

This comprehensive and up-to-date book examines all aspects of the criminal justice system from an organizational perspective. Key theoretical approaches and concepts are explained together with key terms and organizational principle models and typologies. The book also explains organizational effectiveness and covers police, court, and corrections organizations in depth to fully illustrate the operations of these justice systems. This volume explains all aspects of organizational theories, models and typologies, organizational variables and measuring effectiveness, supervision and communication systems, motivation, satisfaction, and morale of employees, organization of criminal justice systems, law enforcement, police and sheriff's departments, court organization and administration, jail and prison organizations, community corrections organizations, and juvenile justice organizations and their administration. For criminal justice, sociology and public administration professionals interested in criminal justice systems.

Administrators of contemporary criminal justice organizations must balance their finite resources among an ever-changing list of infinite demands. Challenges come from a diverse range of constituent groups within an agency as well as from offenders and the community, often resulting in contradictory requests. The articles in this collection introduce the reader to the complexity of court, police, and correctional organizations, resulting in an appreciation of the role of the administrator. They question traditional methods and practices as administrators meet the organizational demands of the twenty-first century.

This guide was developed to assist students, professors, executives of local criminal justice systems, and appointed and elected officials of general government to have a better understanding on how the criminal justice system should function. It may also be of special interest to citizens and public officials who sense that more collaboration and coordination is needed to enhance criminal justice decision making which, in turn, will have a positive impact on local criminal justice systems. Leslie J. Smith advocates that the performance of the criminal justice system should be measured in terms of achieving the goals and objectives of each component collectively. Although the legislative, judicial, and executive branches of the U.S. government are constitutionally independent and not required to engage in any coordinated planning activities, these requirements should not lead to poor performance. It is essential to promote positive government through increased collaboration by identifying philosophical principles that will promote the participation of citizens, law enforcement, judiciary, prosecution, corrections, victims, treatment providers, and educators in the development of strategies to prevent, reduce and control crime. There are approximately twenty states throughout the United States that have fostered criminal justice collaborations of this type. The key to accomplishing this objective is effective leadership. This approach is growing in popularity and this book will assist in the further development of this strategy. This guide provides a step-by-step strategy that simplifies the aforementioned issues. It will be especially advantageous for newly appointed criminal coordinators, planners, and others that are charged with creating a hands-on approach to coordinating their local criminal justice processes. Above all, as criminal justice presses forward to the future, the guide will assist in "bridging the gap" between traditional and contemporary approaches to criminal justice plann