In this textbook, Heizer (business administration, Texas Lutheran U.) and Render (operations management, Rollins College) provide a broad introduction to the field of operations management. A sampling of topics includes operations strategy for competitive advantage, forecasting, design of goods and services, human resources, e- commerce, project management, inventory management, and maintenance. The CD-ROM contains video case studies, lecture notes, Excel OM and Extend software, and additional practice problems. Annotation copyrighted by Book News Inc., Portland, OR

CONTENIDO: Administración de operaciones - Administración de proyectos - La administración orientada a la calidad - Análisis y control de la calidad - Aplicaciones del control de inventarios - Capacidad de las operaciones - Decisiones sobre el diseño de productos y procesos - Diseño de puestos de trabajo, normas de producción y de operaciones y medición del trabajo - Estrategias de operaciones orientadas a la ventaja competitiva - Evolución del proceso de producción - Plantación de la distribución de planta - Planeación de la ubicaciones de instalaciones - Planeación de requerimientos de materiales - Principios básicos para el control de inventarios - Programación de las operaciones - Sistemas de programación y plantación agregada.

For Introduction to Business courses. This best-selling text by Ricky Griffin and Ronald Ebert provides students with a comprehensive overview of all the important functions of business. Each edition has introduced cutting-edge firsts while ensuring the underlying principles that guided its creation, Doing the Basics Best, were retained. The seventh edition focuses on three simple rules- Learn, Evaluate, Apply. - NEW- Chapter 2: Understanding the Environments of Business - This new chapter puts business operations in contemporary context, explaining the idea of organizational boundaries and describing the ways in which elements from multiple environments cross those boundaries and shape organizational activities. This chapter sets the stage as an introduction to some of the most important topics covered in the rest of the book, for example: - The Economics Environment includes the role of aggregate output, standard of living, real growth rate; GDP per capita; real GDP; purchasing power parity; and the Consumer Price Index. - The Technology Environment includes special attention to new tools for competitiveness in both goods and services and business process technologies, plus e

Manufacturing and operations management paradigms are evolving toward more open and resilient spaces where innovation is driven not only by ever-changing customer needs but also by agile and fast-reacting networked structures. Flexibility, adaptability and responsiveness are properties that the next generation of systems must have in order to successfully support such new emerging trends. Customers are being attracted to be involved in Co-innovation Networks, as - proved responsiveness and agility is expected from industry ecosystems. Renewed production systems needs to be modeled, engineered and deployed in order to achieve cost-effective solutions. BASYS conferences have been developed and organized as a forum in which to share visions and research findings for innovative sustainable and knowledge-based products-services and manufacturing models. Thus, the focus of BASYS is to discuss how human actors, emergent technologies and even organizations are integrated in order to redefine the way in which the val- creation process must be conceived and realized. BASYS 2010, which was held in Valencia, Spain, proposed new approaches in automation where synergies between people, systems and organizations need to be fully exploited in order to create high added-value products and services. This book contains the selection of the papers which were accepted for presentation at the BASYS 2010 conference, covering consolidated and emerging topics of the conference scope.

Management Information Systems provides comprehensive and integrative coverage of essential new technologies, information system applications, and their impact on business models and managerial decision-making in an exciting and interactive manner. The twelfth edition focuses on the major changes that have been made in information technology over the past two years, and includes new opening, closing, and Interactive Session cases.