This book provides a step-by-step guide to technical and operational integrity audits which has become invaluable for senior management and auditors alike. This book: Shows practitioners and students how to carry out internal audits to the key international health and safety, environment and quality standards Contains over 20 new case studies, 20 additional A-Factors, and superb new illustrations Includes checklists, forms and practical tips to make learning easier. With the addition of colour, Health and Safety Environment and Quality Audits delivers a powerful and proven approach to auditing business-critical risk areas. It covers each of the aspects that need to be taken into account for a successful risk-based audit to international or company standards and is an important resource for auditors and lead auditors, managers, HSEQ professionals, and others with a critical interest in governance, assurance and organizational improvement. The companion website at www.routledge.com/cw/asbury contains relevant articles, example risk management frameworks, and a video by the author explaining the key aspects of the book.

La calidad de un bien o servicio no se decreta: se crea y se produce. La creación y aplicación de un sistema de gestión de calidad basado en las normas ISO 9000 puede servir de guía para asegurar que un bien o servicio ha sido producido con procesos controlados; sin embargo, esto solo no garantiza la calidad. Las normas ISO especifican aquello que “se debe hacer”, pero el “cómo” es la verdadera tarea de quien diseña, documenta e implementa un sistema de gestión de calidad. Este texto es una guía útil para planear el proceso, diseño e implementación del sistema de gestión en una empresa de acuerdo con los requisitos de la norma ISO vigente. El libro contiene capítulos sobre el marco referencial de la norma ISO y conceptos como ingeniería de calidad, mejoramiento continuo, manual de calidad, auditoría interna, auditoría externa y certificación. El texto está actualizado hasta la norma ISO 9001-2015 y contiene referencias útiles a versiones anteriores de la norma. Sistemas de gestión de calidad: Teoría y práctica es un valioso texto guía para la enseñanza de la Calidad en los niveles de pregrado y posgrado en carreras como Ingeniería, Administración de Empresas y Economía, y para empresarios con interés en conocer sobre las normas ISO y los sistemas de gestión.

This volume focuses on strengthening the foundations of the social sciences with hypotheses that challenge commonly held rational choice theories drawn from economics. In contrast to the rational choice theories of Becker, Hayek, Popper, and others, Moessinger argues that the stability of social structures ultimately results from a linkage of non-rational individual conduct (interpersonal imbalances, confusion of minds, etc.) with social order and hence, that a larger role for psychology is essential for the study of the social sciences. This work is an attempt at cross-fertilization of disciplines. Both of these fields are now limited, fragmented, and scattered. In the social sciences we often have to be content with a few pieces (hypotheses, theories) of a provisional construction, pieces that will be quickly modified or replaced. In this precarious situation for the social sciences, what we can do better, what we must try to do better, is to differentiate and generalize our hypotheses and integrate them into the best-established network of knowledge in order to ensure that they continue to develop. In other words, we have to articulate and systematize the social sciences, in particular to reunite sociology and psychology. Social order emerges from non-rational individual behavior (which social order, in turn, upholds). To express it positively, social order and individual non-rationality together make up a whole. The author holds that metaphors such as "machine" or "organism" are no longer adequate. Social order can no longer be conceived in terms of a dualistic framework. Social order is not some magical equilibrium that is justified by the satisfactions it produces--to all, to the most capable, or only to those in power, depending upon the justification. Nor can social order be considered either the product of either an invisible hand or of an omnipresent secretary who balances everyone's account. This work is an effort to move beyond the polarities and dualities that limit the theory and research of social science as a whole. Pierre Moessinger is professor in the Department of Sociology at the University of Geneva, Switzerland and the Department of Psychology at the University of Fribourg. He has published in English-language journals in several fields and is the editor of New Ideas in Psychology.

This book brings new perspectives to classic issues in the field such as organizational complexity, change leadership, emotional intelligence and interorganizational change.

Whenever I step into an aeroplane I cannot avoid considering the risks associated with flying. Thoughts of mechanical failure, pilot error and ter rorist action fill my mind. I try to reassure myself with statistics which tell me there is greater chance of injury crossing the road. The moment the plane takes off I am resigned to my fate, placing faith in pilots who are highly qualified and superbly trained for the task of delivering me safely to my destination. To be a passenger in an aeroplane is to express faith in the systems used by the airline. It is to express a faith in the quality of the airline's organisation and the people who work within it. The same is true of surgery. Thoughts of mortality are difficult to avoid when facing the surgeon's knife. However, faith in the surgeon's training and skill; faith in the anaesthetist and theatre technicians, faith in the efficient resources and quality of the hospital all help to convince that there is little need to worry. Apart from flying and surgery there are many facets of life which entail risk, but, knowing the risks, we willingly place our confidence in others to deliver us safely. In the consumption of food, however, few of us consider the risks. Everyday, if we are fortunate, we eat food. Food sustains and gives us pleasure. Food supports our social interactions.

Coca-Cola, Disney, Nike, and Hewlett-Packard all have it: a positive corporate culture that powerfully affects their bottom line. Yet corporate culture remains the most underutilized weapon in business because most companies are intimidated by its intangibility, convinced of its secondary importance to the "harder" components of their strategic plans, or simply don't know how to assess culture or fix it. Drawing on 15 years of research and consulting with high-profile companies, The Character of a Corporation explores how a company's "character" can make the difference between short-term burnout and a sustainable long-term edge and how anyone, from senior-level executive to middle manager, can identify and thrive within their company's culture.