The #1 guide to creating effective online documentation is now updated and expanded to reflect the latest technological advances, including multimedia. "...online documentation is a different medium, as different from books as television is from radio or movies from novels. This edition treats online documentation as the new electronic medium it is." -William Horton Written by an internationally renowned pioneer in the field of technical communication, this is an incomparable guide to the art and science of creating online documents and documentation systems. Rather than concentrating on any one particular program or operating system, William Horton cuts to the heart of effective human-computer interaction and extrapolates a set of universal principles that can be applied to any form of online documentation-from messages, menus, and help files, to computer tutorials and hypertexts. Maintaining an end-user's perspective throughout, he guides you step by step through every crucial design decision without ever losing sight of the final goal-clear, effective online documentation that people enjoy using. Proven techniques that help reduce support and training costs for software products, eliminate the need for paper documentation, make programs more appealing and easier to use, and more * A practical, hands-on approach, supported by the latest research and supplemented with dozens of case studies and illustrations * Includes new chapters on multimedia and computer-based training * Comprehensive coverage of all online documentation media-words, graphics, animation, and sound * Updated information on organizing and structuring documents-with examples from Windows, OS/2, and Macintosh interfaces

Hypertext is the term coined for the storage of electronic data, whether it be textual or graphic, in such a way that the whole file, in addition to, say, a word processor, becomes an electronic "concordance." This book positions hypertext in an interdisciplinary area created by the overlap of psychology, computer science and information science, in addition to assessing its importance in the field of electronic publishing. Rather than simply summarize everything that has gone before, it aims to provide a position statement from which further work can be suggested. This book will be of interest to researchers, software authors, publishers and anyone concerned with distributing information.

From Intermedia to Microcosm, Storyspace, and the Web, Landow offers information about the kinds of hypertext, different modes of linking, attitudes toward technology, and the proliferation of pornography and gambling on the Internet. He also includes new material on developing Internet-related technologies.

Hypertext was going to revolutionize the very way in which we read and write. However, while hypertext's non-linearity has been embraced by enthusiasts keen to experiment with interactive literary genres, to date, the non-linear medium has made little impact on scholarly discourse and argumentation, which have traditionally heavily relied on linearity. Is this because hypertextual narrative is simply incompatible with the requirements of certain genres? Or could it be that hypertext's essential characteristics have yet to be fully understood and exploited? Cinematic Hypertext is for theorists and designers ready to consider a new paradigm for framing the medium and its characteristics: film. Clara Mancini guides the reader through an eclectic mix of ideas from technology, psycholinguistics, visual design, narratology and film theory. En route, Cinematic Hypertext offers an intellectual workout for media theorists and coherence relations scholars, with analyses of cinematic grammars, film clips, hypertexts, and hypertext systems, grounded in an underlying theory of Cognitive Coherence Relations.Those ready to build experimental systems will find design principles and guidelines, and the evidence reported will be of particular interest to those wondering if the theory behind cinematic hypertext is valid empirically. The result is a novel way of thinking about hypertext which complements existing hypertext paradigms, with Mancini inviting the reader to design hypertexts capable of communicating through a visual language inspired by the power of cinema.