The book researches the use of a semantic wiki in the area of IT Service Management within the IT department of an SME. An emphasis of the book lies in the design and prototypical implementation of tools for the integration of ITSM-relevant information into the semantic wiki, as well as tools for interactions between the wiki and external programs. The result of the book is a platform for agile, semantic wiki-based ITSM for IT administration teams of SMEs.

Business process management (BPM) constitutes one of the most exciting - search areas in computer science and the BPM Conference together with its workshops provides a distinct platform for presenting the latest research and showing future directions in this area. These proceedings contain the ?nal v- sions of papers accepted for the workshops held in conjunction with the 7th International Conference on Business Process Management (BPM 2009). The BPM 2009 conference and workshops took place in Ulm, Germany. We received many interesting workshop proposals, eight of which were selected. Ultimately the workshops ran on September 7, 2009 featuring highly interesting keynotes, inspiring scienti?c presentations, and fruitful discussions. The history of ?ve years of BPM workshops in a row proves the continued success of the workshop program. Theworkshopsheldin2009includedonenewworkshoponempiricalresearch in business process management and seven well-established workshops. First International Workshop on Empirical Research in Business Process Management(ER-BPM 2009). The ER-BPM 2009 workshop addressed the demand for empirical research methods such as experimental or case studies to BPM and invited fellow colleagues to investigate both the potential and the limitations of BPM methods and technologies in practice. The ER-BPM workshop aimed at closing the gap in knowledge on process management and at discussing empirical research in the space of BPM and associated phenomena. 12th International Workshop on Reference Modeling (RefMod 2009). Although conceptual models have proven to be a useful means to support information systems engineering in the past few years, creating and especiallymaintainingconceptualmodelscanbequitechallengingandcostly.

"This book covers both theoretical approaches and practical solutions in the processes for aligning enterprise, systems, and software architectures"--Provided by publisher.

The two-volume set LNCS 7382 and 7383 constiutes the refereed proceedings of the 13th International Conference on Computers Helping People with Special Needs, ICCHP 2012, held in Linz, Austria, in July 2012. The 147 revised full papers and 42 short papers were carefully reviewed and selected from 364 submissions. The papers included in the first volume are organized in the following topical sections: universal learning design; putting the disabled student in charge: user focused technology in education; access to mathematics and science; policy and service provision; creative design for inclusion, virtual user models for designing and using inclusive products; web accessibility in advanced technologies, website accessibility metrics; entertainment software accessibility; document and media accessibility; inclusion by accessible social media; a new era for document accessibility: understanding, managing and implementing the ISO standard PDF/UA; and human-computer interaction and usability for elderly.

Today's work is characterized by a high degree of innovation and thus demands a thorough overview of relevant knowledge in the world and in organizations. Semantic Work Environments support the work of the user by collecting knowledge about needs and providing processed and improved knowledge to be integrated into work. Emerging Technologies for Semantic Work Environments: Techniques, Methods, and Applications describes an overview of the emerging field of Semantic Work Environments by combining various research studies and underlining the similarities between different processes, issues and approaches in order to provide the reader with techniques, methods, and applications of the study.

The two-volume set LNAI 7267 and LNCS 7268 (together with LNCS 7269) constitutes the refereed proceedings of the 11th International Conference on Artificial Intelligence and Soft Computing, ICAISC 2012, held in Zakopane, Poland in April/May 2012. The 212 revised full papers presented were carefully reviewed and selected from 483 submissions. The papers are organized in topical sections on neural networks and their applications, computer vision, image and speech analysis, data mining, hardware implementation, bioinformatics, biometrics and medical applications, concurrent parallel processing, agent systems, robotics and control, artificial intelligence in modeling and simulation, various problems od artificial intelligence.

Mobile and Handheld Computing Solutions for Organizations and End-Users discusses a broad range of topics in order to advance handheld knowledge and apply the proposed methods to real-world issues for organizations and end users. This book brings together researchers and practitioners involved with mobile and handheld computing solutions useful for IT students, researchers, and scholars.